Vivien Yaba
Campsie,NSW
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. I am an experienced and motivated retail professional confident in approaching customer to offer assistance. I excel at managing stock and operating registers as well as working independently to handle the sales floor demands. I am passionate about all things beauty, and making people look and feel their best. I am talented last artist and self taught make up artist with enthusiasm for designing makeup looks and cosmetic styles and inspiring confidence in all clients. Product knowledge perfectionist and active listener, identifying customer needs and recommending tailored solutions.
Overview
8
8
years of professional experience
Work History
Team Member
IGA Plus Liquor
07.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Team Member
Woolworths
06.2019 - 06.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Customer Service Assistant
The Base Warehouse
10.2018 - 06.2019
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Stocked shelves, racks and cases with new or transferred merchandise.
Crew Member Trainer
McDonald's
07.2015 - 06.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Alexandria Park Community School
Alexandria, NSWHigh School Diploma -
JJ Cahill Memorial High School
Mascot, NSWSkills
- Facility Cleaning
- Safety Understanding
- Quality Standards
- Clear Communication
- Cash Register Systems
- Leadership
- Communication
- Team Member Motivation
- Willingness To Learn
- Customer Service
Qualification
-RSA
-Licensed lash technician
Timeline
Team Member
IGA Plus Liquor
07.2022 - 01.2023
Team Member
Woolworths
06.2019 - 06.2020
Customer Service Assistant
The Base Warehouse
10.2018 - 06.2019
Crew Member Trainer
McDonald's
07.2015 - 06.2019
High School Diploma -
Alexandria Park Community School
High School Diploma -
JJ Cahill Memorial High School
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