Casey Swinden

• Negotiated favorable contract terms, securing long-term partnerships with clients.
• Built rapport with clients through regular check-ins, ensuring their ongoing satisfaction with our products or services.
• Conducted comprehensive market analysis to identify new business opportunities in untapped markets.
• Expanded client base through targeted outreach and networking events.
• Exceeded sales targets consistently by leveraging strong negotiation skills and strategic planning abilities.
• Participated in industry conferences, staying current on emerging trends and competitor activity in the market space.
• Provided exceptional customer service, addressing concerns promptly and proactively identifying potential issues.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Prepared sales presentations for clients showing success and credibility of products.
• Managed accounts to retain existing relationships and grow share of business.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed complex sales cycles, navigating internal hurdles to close deals successfully.

• Facilitated smooth communication between sales executives and clients, ensuring timely responses to queries.
• Boosted sales performance by providing efficient administrative support to the sales team.
• Developed strong client relationships through prompt communication and excellent service quality.
• Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.
• Reduced order processing time through meticulous attention to detail in handling purchase orders and inventory updates.

• Act as the primary point of contact for troubleshooting customer orders and account issues, ensuring a swift and satisfactory resolution.

• Provide comprehensive support to the sales team, including data analysis, sales guides, and strategic advice to enhance daily operations.

• Develop and maintain sales tracking tools, creating detailed reports on sales trends and performance metrics to inform business strategies.

• Collaborate with account managers to tailor and implement specific sales strategies, contributing to the overall success of the sales department.

• Stay ahead of new product launches and features, conducting training sessions to ensure the sales team is well-informed and prepared.

• Review and manage pending orders and customer requests, upholding the company’s reputation for exceptional customer service and experience.

• Regularly evaluate the sales process, identifying and implementing improvements to optimise efficiency and effectiveness.

• Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
• Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
• Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
• Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
• Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
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• Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
• Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
• Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
• Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
• Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
• Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
• Maintained close working relationships with food and beverage director, head chef, and banquet manager.

• Provided friendly, courteous service to create memorable moments for guests.
• Cleaned and organized kitchen stations to promote team efficiency.
• Collaborated with team members to execute seamless catering events for clients.
• Coordinated closely with other staff members during events for smooth service delivery.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
• Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
• Maintained flexible work schedule to meet event needs.
• Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
• Monitored food preparation to determine correct temperature and proper cooking before serving.
• Followed food safety practices and sanitation guidelines.