Casey Taylor
Kensington,SA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Dulwich Bakery
02.2018 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new personnel regarding company operations, policies and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bookkeeping Assistant
Private
- Collected cash bets from players and documented amounts in records.
- Verified winning tickets efficiently, ensuring prompt payouts to satisfied customers.
- Developed a reputation for reliability, managing large volumes of bets during peak times without error.
Freelance Artist
Self Employed
01.2016 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Managed creative process from concept to completion for various art projects.
- Categorised and organised orders to ensure a smooth workflow and high quality output.
Education
Bachelor of Media Arts - Arts
University of South Australia
Adelaide, SA01-2026
High School Diploma -
Marryatville High School
Adelaide, SA01-2016
Skills
- Proficient with Adobe Suite
- Proficient with Google/Microsoft Suite
- Administrative Support
- Critical Thinking
- Customer Service
- Complaint resolution
- Problem-solving abilities
- Order Processing
- Data Collection
- Product Sales
Timeline
Customer Service Representative
Dulwich Bakery
02.2018 - Current
Freelance Artist
Self Employed
01.2016 - Current
Bookkeeping Assistant
Private
Bachelor of Media Arts - Arts
University of South Australia
High School Diploma -
Marryatville High School
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