Casey Tonks
Launceston,TAS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phone Banker
Westpac Banking
03.2023 - Current
- Demonstrated adaptability by quickly learning new systems or procedures as required to maintain consistent performance in a dynamic industry environment.
- Established rapport with new clients to increase satisfaction and loyalty.
- Worked well in a team setting, providing support and guidance.
Car Rental Agent
Sixt Rental Car
02.2022 - 01.2023
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Customer Service Manager
Cheesecake Shop
05.2021 - 09.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained and regularly mentored associates on performance-oriented strategies and customer service.
Food and Beverage Attendant
Accor Hotels And Resorts
04.2019 - 05.2021
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimise delays
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
High School Diploma -
Claremont High School
Claremont, TAS12.2009
Skills
- Account Services
- Decision-Making
- Product and Service Sales
- CRM Software
- Data Entry
- Reliable and Responsible
- Workload Management
- Team building
- Calm Under Pressure
Certification
- CPCWHS1001- White Card
- MSMPER200- Work in accordance with issuedpermit
- MSMPER205- Confined spaces
- MSMWHS201- Conduct hazard analysis
- MSMWHS217- Gas test atmospheres
- RIIHAN301E- EWP
- RIIHAN309F- Telescopic handler
- RIISAM204E- Small plant equipment
- RIIWHS202E- Confined space
- RIIWHS204E- Working at heights
- TLIA1001- Securing cargo
- TLID0015- Load and unload goods/cargo
References
Westpac
Kirra Bishop - Ph: 0466 422 586
Cheesecake Shop
Glenda - Ph: - 0419 628 437
Timeline
Phone Banker
Westpac Banking
03.2023 - Current
Car Rental Agent
Sixt Rental Car
02.2022 - 01.2023
Customer Service Manager
Cheesecake Shop
05.2021 - 09.2021
Food and Beverage Attendant
Accor Hotels And Resorts
04.2019 - 05.2021
High School Diploma -
Claremont High School
- CPCWHS1001- White Card
- MSMPER200- Work in accordance with issuedpermit
- MSMPER205- Confined spaces
- MSMWHS201- Conduct hazard analysis
- MSMWHS217- Gas test atmospheres
- RIIHAN301E- EWP
- RIIHAN309F- Telescopic handler
- RIISAM204E- Small plant equipment
- RIIWHS202E- Confined space
- RIIWHS204E- Working at heights
- TLIA1001- Securing cargo
- TLID0015- Load and unload goods/cargo
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