Casey Wemyss
Brisbane,Qld
Summary
Dedicated, hard-working individual with 14 months experience as a barista and waitstaff member, as well as several years experience in customer service with multiple skill types. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to adjust smoothly to new working environments. Friendly, bubbly and outgoing worker offering a range of different skills and capabilities to fulfill necessary job requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista/Cafe All Rounder
Little Sparrow Melbourne
09.2023 - Current
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Junior Barista
Boathouse
07.2021 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Shift Supervisor
Woolworths
03.2022 - 07.2023
- Conducted training to promote productivity, accuracy and commitment to friendly service.
- Supervised and lead teams of employees through day-to-day operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Department Manager.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for tobacco sales.
- Reconciled cash drawer at end of each shift, accounting for errors and resolving discrepancies.
Customer Service Cashier
Woolworths Supermarket
03.2018 - 07.2023
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to process orders, process payments and issue receipts.
Teacher Aide
Mosman State High School
07.2022 - 07.2023
- Supported student learning objectives through personalized and small group assistance.
- Supported and assisted students with disabilities in various environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Participated in professional development opportunities.
Administrative Assistant
OneVision Equestrian
02.2023 - Current
- Answer phone and direct messaging services and deliver messages to staff.
- Execute record filing system to improve document organisation and management.
- Manage social media accounts and promotion.
- Monitor supervisor's work calendar and schedule appointments accordingly.
- Keep records of invoices and payments from clients.
- Keep records and invoices of business expenses.
Administrative Assistant
BreakingFree Counseling Services
07.2022 - Current
- Answer phone and direct messaging services and deliver messages to staff.
- Execute record filing system to improve document organization and management.
- Schedule client appointments and manage business appointment diary.
- Generate client invoices, type letters in Word and prepare advertisement and marketing materials such as, pamphlets, brochures, social media promotions/advertisements.
- Manage social media accounts and promotion.
- Monitor supervisor's work calendar and schedule appointments accordingly.
- Keep records of invoices and payments from clients.
- Keep records and invoices of business expenses.
Education
Expected - Bachelor of Business/Bachelor of Law
James Cook University (External)
Cairns, QLD2026
High School Diploma -
Glenmore State High School
Rockhampton, QLD11.2020
Skills
- Organisation
- Time Management
- Coordination
- Prioritization
- Customer Service
- Team work
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Interpersonal
- Communication
Certification
Certificate I in Financial Services (FNS10115)
First Aid Certificate
CPR Certificate
Timeline
Barista/Cafe All Rounder
Little Sparrow Melbourne
09.2023 - Current
Administrative Assistant
OneVision Equestrian
02.2023 - Current
Teacher Aide
Mosman State High School
07.2022 - 07.2023
Administrative Assistant
BreakingFree Counseling Services
07.2022 - Current
Customer Service Shift Supervisor
Woolworths
03.2022 - 07.2023
Junior Barista
Boathouse
07.2021 - 03.2022
Customer Service Cashier
Woolworths Supermarket
03.2018 - 07.2023
Expected - Bachelor of Business/Bachelor of Law
James Cook University (External)
High School Diploma -
Glenmore State High School
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