Casey Williams
Tootgarook
Summary
Dynamic Administrative Assistant with a proven track record at Point Nepean Air Conditioning, excelling in customer service and office administration. Expertly managed logistics and invoicing while fostering strong relationships with clients and suppliers. Highly organised and proactive, adept at multitasking and utilizing Simpro for efficient operations.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Point Nepean Airconditioning
02.2017 - 05.2025
- Coordinated daily schedules for technicians, ensuring smooth job allocations and time management
- Acted as first point of contact for customers via phone, email and online booking systems
- Managed all customer enquiries, quotes, and service requests with a high level of professionalism
- Ordered and tracked spare parts, liaising with suppliers and manufactures for warranty claims and support
- Oversaw logistics and dispatch for service jobs and projects
- Handled all invoicing, banking and account follow-up
- Maintained office systems, suppliers and day-to-day operational flow
- Built and maintained strong relationships with clients, suppliers and trade partners
- Managed administrative functions including reports, document handling and service history
Education
Business Administration Certificate III
MEGT
Melbourne, VICInformation Technology Certificate II
MEGT
MelbourneHigh School Diploma -
Dromana Secondary College
Dromana, VIC11-2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Simpro
- Time management
- Proactive attitude
- Team work
- Autonomy
- Organised
- Phone Etiquette
- MYOB
- Multitasking
Timeline
Administrative Assistant
Point Nepean Airconditioning
02.2017 - 05.2025
Business Administration Certificate III
MEGT
Information Technology Certificate II
MEGT
High School Diploma -
Dromana Secondary College
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