Cass Shapland
Kleinton,QLD
Summary
At AJ's Total Truck Gear, I spearheaded safety and HR initiatives, enhancing workplace safety by conducting risk assessments and reducing accidents through training programs. Skilled in Hazard Identification and fostering strong interdepartmental relationships, I significantly improved efficiency and employee onboarding processes, demonstrating a results-driven approach to organizational excellence.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Health and Safety Officer
AJ's Total Truck Gear
12.2023 - Current
- Collaborated with management to develop comprehensive health and safety policies for the company.
- Improved workplace safety measures by conducting regular inspections and risk assessments.
- Managed hazardous materials handling procedures, ensuring proper storage, labeling, and disposal.
- Enhanced emergency preparedness with thorough evacuation plans and drills.
- Promoted culture of safety awareness among employees through educational initiatives and presentations.
- Reduced occurrence of accidents by implementing safety training programs for employees.
- Provided support during accident investigations to determine root causes and prevent future incidents.
- Coordinated with external vendors to ensure proper maintenance and calibration of safety equipment, such as fire extinguishers and gas detectors.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Educated employees on hazardous waste management, emergency response and safe work practices.
Human Resources Officer
AJ's Total Truck Gear
12.2023 - Current
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Evaluated the effectiveness of current HR paperwork; identified areas requiring enhancement or replacement.
- Processed paperwork and hiring details.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to managers for consideration.
- Coordinated International employees: Recruitment through to Liaising with Immigration Agents to ensure smooth Visa processing and approval.
- Coordinating with Immigration Agents for "Labour Agreements" under the Migration Act for various rolls within the company for different site locations
Sales Coordinator
AJ's Total Truck Gear
09.2014 - 12.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Maintained long-term relationships with high net-worth clients.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain service.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
- Provided effective recommendations to increase customer satisfaction.
- Compiled client profiles and entered information into operating system.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Collaborated with sales team to help develop targeted promotional flyers.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to process customer orders .
- Trained and mentored new staff.
- Developed and maintained comprehensive understanding of products, services to enhance sales.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Office Administrator
AJ's Total Truck Gear
11.2012 - 09.2014
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Skills
- Hazard Identification
- First Aid Training
- Workplace inspections
- Incident Reporting
- Manual handling
- Personal Protective Equipment
- Traffic Management
References:
William Lewis - 0467781322
Senior Advisor - Work Place Health & Safety Queensland
Sharon Bailey - 0400 044 610
College at AJ's Total Truck Gear / Kentweld Bullbars
Timeline
Health and Safety Officer
AJ's Total Truck Gear
12.2023 - Current
Human Resources Officer
AJ's Total Truck Gear
12.2023 - Current
Sales Coordinator
AJ's Total Truck Gear
09.2014 - 12.2023
Office Administrator
AJ's Total Truck Gear
11.2012 - 09.2014
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