Cassandra Addams
Brisbane,Queensland
Summary
Proven track record in enhancing customer experience and sales, leveraging strong relationship-building and upselling skills. Excelled in client relations and complaint resolution, significantly improving client satisfaction. Skilled in multitasking and interpersonal communication, adept at fostering teamwork and collaboration. Achieved notable success in personalized coaching, emphasizing inclusive support and development.
Overview
3
3
years of professional experience
Work History
Contact Center Sales Specialist
Suncorp
03.2024 - 08.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Free Lance Writing Coach
Self-Employed
04.2021 - 07.2024
- Assisted students in overcoming writer''s block by introducing creative brainstorming techniques and exercises.
- Supported individuals in developing strong research skills, enabling them to produce well-informed and credible essays or articles.
- Enhanced students'' writing skills by providing personalized coaching and constructive feedback.
- Adapted coaching style to accommodate diverse learners, including those with special needs or language barriers, ensuring an inclusive environment conducive to growth and development.
Personal Carer
Self-Employed
08.2021 - 08.2023
- Assisted with appointment setting, prescriptions and organisation of medications and treatment plans.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated mental health support, mobility, and daily tasks,
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Bachelor of Arts - Creative And Professional Writing
QUT
Brisbane, QLD11.2017
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Call Center Operations
- Objection handling
- Complaint resolution
- Interpersonal communication skills
- Teamwork and Collaboration
- Multitasking
Timeline
Contact Center Sales Specialist
Suncorp
03.2024 - 08.2024
Personal Carer
Self-Employed
08.2021 - 08.2023
Free Lance Writing Coach
Self-Employed
04.2021 - 07.2024
Bachelor of Arts - Creative And Professional Writing
QUT