Cassandra Anderson
Windsor,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
European Sales Manager
Berton Vineyards Pty Ltd
07.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Operations Supervisor
Berton Vineyards Pty Ltd
02.2020 - 06.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Production Manager
Berton Vineyards Pty Ltd
07.2016 - 05.2019
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Coordinated with other departments to align production with customer requirements.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Production Planner
Berton Vineyards Pty Ltd
01.2016 - 07.2016
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Presented updated order and production status reports to sales staff and management.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
Export Coordinator
Berton Vineyards Pty Ltd
05.2010 - 01.2016
- Prepared and assembled documents to facilitate exports.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Followed up with customers to resolve inquiries.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
- Assisted with problem resolution and dispute management relating export activities.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Coordinated export of goods for multiple clients, providing accuracy and timely delivery.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
Export Coordinator
Calabria Family Wines
09.2009 - 05.2010
- Prepared and assembled documents to facilitate exports.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Followed up with customers to resolve inquiries.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
- Coordinated export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Processed customs declarations and maintained records of customs documents.
Export Administrator
Berton Vineyards Pty Ltd
12.2007 - 09.2009
- Exported documentation and procedures related to shipping, commodity classification and customs compliance.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Facilitated required documentation to manage customs clearance.
- Managed inventory to gather right amount of goods to meet client demands and minimize amount of waste.
Education
Certificate III - Business Administration
TAFE Griffith, NSW
Griffith, NSW11.2008
High School Diploma -
Wade High School
11.2007
Skills
- Time Management
- Schedule Preparation
- Supplier Relations
- Employee Training
- Complex Problem-Solving
- Issue and Conflict Resolution
- Invoice Reconciliation
- Budgeting and Forecasting
- Export Operations
- Document Organization
Hobbies
Touch football, dance and gym
Languages
Spanish
Native or Bilingual
Timeline
European Sales Manager
Berton Vineyards Pty Ltd
07.2022 - Current
Operations Supervisor
Berton Vineyards Pty Ltd
02.2020 - 06.2022
Production Manager
Berton Vineyards Pty Ltd
07.2016 - 05.2019
Production Planner
Berton Vineyards Pty Ltd
01.2016 - 07.2016
Export Coordinator
Berton Vineyards Pty Ltd
05.2010 - 01.2016
Export Coordinator
Calabria Family Wines
09.2009 - 05.2010
Export Administrator
Berton Vineyards Pty Ltd
12.2007 - 09.2009
Certificate III - Business Administration
TAFE Griffith, NSW
High School Diploma -
Wade High School
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