Summary
Overview
Work History
Education
Skills
Training
Licences and Checks
Timeline
Generic

Cassandra Apps

Croydon,VIC

Summary

Caring Disability Support Worker skilled at working with individuals living with all abilities. Versed in daily living support, group facilitation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.

Overview

9
9
years of professional experience

Work History

Training & Support Coordinator

Nadrasca
01.2023 - Current
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • organised and facilitated student work experience program.
  • provided tours and intake to potential new clients and their supports.

Disability Support Worker

Interchange Outer East
04.2018 - 01.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept detailed daily logs with care actions, participants behaviours and incidents.
  • Detailed day program operations and participant activities with comprehensive recordkeeping.
  • Drove clients safely to social activities and appointments.
  • Provided high level of physical support by lifting, adjusting and moving clients.
  • Kept accurate records for participant files and handled related paperwork.
  • Facilitated and created day programs in conjunction with NDIS goals.
  • Trained and supervised placement students.


Peer Support Worker

Connections Uniting Care
01.2015 - 12.2017
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Provided ongoing assessment, problem-solving and skill teaching to assist young mothers with activities of daily living.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used coordination and planning skills to achieve results in young mums support program.
  • Offered community resource guidance to clients to meet family needs for assistance.

Education

Program - Peer Support

Connections Uniting Care
Croydon, VIC
12.2014

Certificate III - Community Services

Chisholm Institute
Dandenong, VIC
06.2015

Certificate IV - Youth Work

Chisholm Institute
Berwick, VIC
06.2016

Diploma - Community Services

Swinburne University of Technology
Wantirna South, VIC

Skills

  • Compassionate Care
  • Youth Engagement
  • Wellness Checks
  • Incident Reports
  • Emotional Support
  • Time Management
  • Conflict Resolution
  • Group Session Facilitation
  • Training and Teaching
  • Computer Skills
  • Behaviour Support Plans
  • Medical Records Management

Training

  • First Aid - Level
  • Positive Behaviour Support
  • Driver Training
  • Restrictive Intervention
  • Covid-19 Training
  • Medication Training


Licences and Checks

  • Full Drivers Licence
  • Police Check
  • Working With Children Check

Timeline

Training & Support Coordinator

Nadrasca
01.2023 - Current

Disability Support Worker

Interchange Outer East
04.2018 - 01.2023

Peer Support Worker

Connections Uniting Care
01.2015 - 12.2017

Program - Peer Support

Connections Uniting Care

Certificate III - Community Services

Chisholm Institute

Certificate IV - Youth Work

Chisholm Institute

Diploma - Community Services

Swinburne University of Technology

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Cassandra Apps