Cassandra Armstrong
Summary
Team-oriented self-starter bringing 20 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
People Development Manager
McDonald's Restaurant
Beechboro, Ellenbrook, Morley, Northam, Brabham
10.2010 - 10.2023
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Coordinated technical training and personal development classes for staff members.
- Assisted in development of employee assessments to measure training value.
- Directed training programs and development paths for managers and supervisors.
Crew Member
McDonald's
Canning Vale, WA
07.2007 - 09.2010
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Team Member
Lincraft
Cannington, WA
03.2002 - 01.2007
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
Crew Member
McDonald's
East Vic Park, Kalgoorlie And Cannington
10.1994 - 07.2003
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Receptionist Clerk
Nuway Motors Car Yard
Maddington, WA
01.1994 - 06.1994
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Receptionist
Valley Furniture
Kelmscott, WA
06.1993 - 01.1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist Administrator
Motor King Car Yard
Maddington, WA
01.1993 - 06.1993
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Education
No Degree - Certificate 3 of Retail Management
McDonald's
2021
High School Diploma -
Kelmscott Senior High School
Kelmscott, WA1992
Skills
- New Hire On-Boarding
- Process Evaluation and Enhancement
- New Employee Training
- Leadership Training
- Training Methods
- Supply Control
- Workers Compensation claims
- Forklift License
- General Maintenance of restaurant machines
- Basic Fire training
- Basic First Aid
Timeline
People Development Manager
McDonald's Restaurant
10.2010 - 10.2023
Crew Member
McDonald's
07.2007 - 09.2010
Team Member
Lincraft
03.2002 - 01.2007
Crew Member
McDonald's
10.1994 - 07.2003
Receptionist Clerk
Nuway Motors Car Yard
01.1994 - 06.1994
Receptionist
Valley Furniture
06.1993 - 01.1994
Receptionist Administrator
Motor King Car Yard
01.1993 - 06.1993
No Degree - Certificate 3 of Retail Management
McDonald's
High School Diploma -
Kelmscott Senior High School