Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Arnott

Carnegie,VIC

Summary

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Prouds The Jewellers
06.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Part Time Sales Assistant

Prouds The Jewellers
04.2022 - 06.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Office Assistant

Heritage Concrete
10.2019 - 09.2021
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.

Certified Nursing Assistant

Autumn Lodge Aged Care
11.2013 - 01.2017
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.

Education

Bachelor of Arts - Nursing

University of New England
Armidale, NSW
09-2016

Skills

  • Problem-solving
  • Customer service and engagement
  • Customer experience
  • Customer service management
  • Upselling and cross selling
  • Employee scheduling
  • Goals and performance
  • Records maintenance
  • Motivational techniques
  • KPI tracking
  • Payroll administration and timekeeping
  • Staff training/development

Timeline

Assistant Store Manager

Prouds The Jewellers
06.2024 - Current

Part Time Sales Assistant

Prouds The Jewellers
04.2022 - 06.2024

Office Assistant

Heritage Concrete
10.2019 - 09.2021

Certified Nursing Assistant

Autumn Lodge Aged Care
11.2013 - 01.2017

Bachelor of Arts - Nursing

University of New England

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Cassandra Arnott