Cassandra Barina
Brunswick,Victoria
Summary
Highly Motivated Information Technology student seeking internship or casual work to gain hands-on experience. Outgoing and friendly with strong drive to succeed and learn.
Overview
7
7
years of professional experience
Work History
Remote Interviewer Support Team Member
The Social Research Centre
Remote, Victoria
06.2021 - 02.2024
- Utilized a ticket system to address employee technical issues surrounding dialing, Microsoft Office, and account problems.
- Collaborated with the office-based IT to implement improvements in the remote interview process.
- Recorded and edited training videos to assist interviewers on software installation, setup and program usage.
- Delivered training sessions to new interviewers on company technology, program usage and common troubleshooting techniques.
- Provided recommendations on hardware purchases based on company requirements.
- Answered user inquiries to resolve computer software or hardware operation problems.
Remote Interviewer
The Social Research Centre
Remote, Victoria
04.2021 - 06.2021
- Conducted remote interviews to gather data for various social research studies.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Ensured participant confidentiality and ethical research practices during interviews.
- Collaborated with project teams to meet research objectives and timelines.
- Adapted communication style to engage participants effectively in a remote setting.
Hospitality
The Sofitel Hotel
Melbourne, Victoria
01.2017 - 01.2020
- Catered for large corporate business events and functions
- Upheld company communication and dress code standards
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent customer service throughout the duration of an event.
Cafe Worker
Collingwood Children's Farm
Collingwood, Victoria
06.2017 - 06.2020
- Greeted customers upon arrival and provided assistance with menu selections.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Adhered to health and safety regulations when handling food items.
- Catered for weddings and events held on site
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Operated industrial dishwasher to wash glassware and utensils.
Education
Bachelors Degree -
RMIT University
Highschool International Baccalaureate Diploma -
Le Jardin Academy
Skills
- Phone Etiquette and Telephone Interviewing Skills
- Remote Troubleshooting via Ticket System
- Excellent Typing Proficiency (110 WPM)
- Training and Onboarding Experience
- Microsoft Office Suite Experience
- SharePoint Document Maintenance and Creation
- Fast and Enthusiastic Learner
Affiliations
- Keyboard Enthusiast
- Bassoon Player
- Arts and Crafts Projects Enjoyer
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Remote Interviewer Support Team Member
The Social Research Centre
06.2021 - 02.2024
Remote Interviewer
The Social Research Centre
04.2021 - 06.2021
Cafe Worker
Collingwood Children's Farm
06.2017 - 06.2020
Hospitality
The Sofitel Hotel
01.2017 - 01.2020
Bachelors Degree -
RMIT University
Highschool International Baccalaureate Diploma -
Le Jardin Academy
Similar Profiles
TOMASZ POMORSKITOMASZ POMORSKI
Market Research Interviewer at Social Research CentreMarket Research Interviewer at Social Research Centre
Maria ShaikhMaria Shaikh
Research Intern at North Eastern Social Research CentreResearch Intern at North Eastern Social Research Centre
Aaryan NatarajanAaryan Natarajan
Social Research Telephone Interviewer at The Social Research Centre (SRC)Social Research Telephone Interviewer at The Social Research Centre (SRC)