Cassandra Davies
Yamba,NSW
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Receptionist
Blue Dolphin Holiday Resort
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Kids Club Associate
Blue Dolphin Holiday Resort
10.2023 - Current
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Assisted in the development of engaging programming, resulting in increased membership and retention rates.
- Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
- Provided support to parents, addressing concerns and offering guidance on child development milestones.
- Current working with children check WCC
Retail Worker
Big W
09.2008 - 09.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Service supervisor
- Service desk
Education
SOA - Early Childhood Education And Care
TAFE NSW
Muswellbrook, NSW2018
HSC -
Muswellbrook
High School10.2006
Retail Certificate 1 &2 -
TAFE NSW MUSWELLBROOK
Muswellbrook, NSW10.2006
Skills
- Technical Support
- Data Entry
- Clerical Support
- Project Coordination
- Bookkeeping
- Scheduling
- Telephone Skills
- Time Management
- Basic Accounting
- Verbal and Written Communication
- Office Administration
- Organization Skills
- Scheduling Appointments
- Problem Solving
- Excellent Communication
- Multitasking Abilities
- Telephone Etiquette
- Organizational Skills
- Customer Service
- Conflict Resolution
- Active Listening
- Punctual and Reliable
- Register operator
- Service supervisor
Timeline
Receptionist
Blue Dolphin Holiday Resort
10.2023 - Current
Kids Club Associate
Blue Dolphin Holiday Resort
10.2023 - Current
Retail Worker
Big W
09.2008 - 09.2023
SOA - Early Childhood Education And Care
TAFE NSW
HSC -
Muswellbrook
Retail Certificate 1 &2 -
TAFE NSW MUSWELLBROOK
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