Cassandra Benecke

Professional Achievements:

Operational Coordination:

• Coordinate work activities and procedures between inter-departments.
• Resolve escalated customer service issues promptly, maintaining professionalism.

Strategic Collaboration:

• Consult with clinicians to develop business strategy.
• Collaborate with healthcare providers across disciplines to ensure quality patient care.

Strategic Planning and Analysis:

• Participate in strategic planning initiatives for practice growth.
• Analyse data to identify trends and opportunities for improvement.
• Assist in creating reports tracking key performance indicators.

Audit and Compliance:

• Support audits by providing requested documents and answering auditor questions.
• Ensure compliance with state laws governing healthcare practices.

Team Leadership and Administration:

• Provide leadership and guidance to the administration team.
• Oversee the ordering of supplies, inventory management, and financial records.
• Coordinate staff recruitment, training, and scheduling activities.

Practice Operations Management:

• Oversee day-to-day practice operations, including billing, coding, and insurance verification.
• Create and implement policies for effective practice management.
• Build work schedules and staff assignments, motivating staff with constructive feedback.

Interdepartmental Collaboration:

• Cultivate close working relationships with various teams.
• Collaborate with multi-disciplinary staff to improve patient care and response times.

Record Management and Systems Enhancement:

• Create and maintain Electronic Record Management (EMR) systems.
• Implement policies related to patient care delivery and mentor new team members.

Facilities Management and Customer Service:

• Develop policies and procedures for new facilities within Life Fertility Clinic.
• Assist with customer requests/feedback, recognised for exceptional customer service.

Communication and Efficiency:

• Maintain open communication with team members and stakeholders.
• Successfully modify existing software systems for enhanced performance.

Pharmacy Responsibilities:

• Greeted customers, answered phones, and responded to queries.
• Operated cash registers, accepted payments, and submitted replenishment orders.
• Provided guidance on over-the-counter medications and supplements.
• Restocked shelves, ensured proper storage, and handled expired drug returns.
• Processed new prescriptions accurately and efficiently, seeking Pharmacists authority before supplying to customers.
• Checked medications for content, accuracy, and packaging completeness.
• Coordinated with healthcare professionals for safe dispensing practices.
• Prepacked bulk medicines, filled bottles, and affixed labels.
• Delivered products on time, recognised for exceptional service.
• Maintained records of medication orders and dispensing activities.
• Maintained a clean work environment, following safety protocols.
• Followed Management directions, promoting high customer satisfaction.
• Prioritised and organised tasks to achieve service goals.
• Maintained updated knowledge through continuing education.
• Displayed strong telephone etiquette, handled difficult calls effectively.
• Performed clerical tasks, counting and balancing cashier drawers.
• Assisted pharmacist in daily and administrative tasks and in opening and closing.
• Completed day-to-day duties accurately and efficiently.

• Greeted customers upon arrival into the pharmacy.
• Processed payments from customers using cash registers and debit and credit card terminals.
• Reviewed order information against computer database.
• Provided advice on health issues including diet, exercise, smoking cessation.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
• Restocked shelves and prepared expired drugs for return.
• Prepared medication labels with item name and quantity for Pharmacist only over-the-counter medications, answering any customer questions within the scope of my knowledge.
• Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
• Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
• Followed safety procedures when handling hazardous chemicals, such as cleaning film processing chemicals.
• Formed new skills - ear piercing and film processing.

• Delivered high-quality beverages in fast-paced, customer-centered setting.
• Greeted frequent visitors by name and explained new promotions.
• Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
• Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Asked customers about meals to assess satisfaction and collect vital feedback.
• Checked identification of customers to verify age requirements for the purchase of alcohol.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Managed closing duties such as restocking items at end of shift.
• Complied with local and state liquor and food handling laws and regulations.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Built excellent relationships with guests to achieve repeat business.
• Effectively multitasked within fast-paced environment.
• Resolved guest complaints to maintain complete customer satisfaction.

• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Bagged or packaged purchases and wrapped gifts.
• Kept up-to-date knowledge of all products available in the store.
• Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
• Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for an immediate solution.
• Answered store and merchandise questions and led customers to wanted items.
• Maintained records related to sales for store management.
• Greeted customers to determine wants or needs.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Watched for and recognised security risks and thefts to prevent or handle situations.
• Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Answered phones promptly and directed calls appropriately.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Unboxed new merchandise and restocked shelves in appealing and organised arrangements to promote items.
• Completed day-to-day duties accurately and efficiently.

• Organised classroom materials, including books, supplies, and equipment.
• Provided individual assistance to students as needed.
• Established positive relationships with students, parents, fellow teachers and school administrators.
• Demonstrated knowledge of subject matter content through questioning techniques.
• Prepared visual aids, equipment and classroom displays to foster learning.
• Assisted in the supervision of students during recess, lunch, and other activities.
• Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
• Helped students master learning concepts through one-on-one and small group assistance.
• Followed school schedules and policies to promote safety and learning.
• Maintained a safe environment conducive to learning at all times.
• Maintained organied and clean classroom and play areas.
• Monitored student behavior during class time and assisted with discipline issues when necessary.
• Recognized by management for providing exceptional assistance within my role as teachers assistant.