Cassandra Benton

Casual seasonal work.

• Supported site managers with handling daily traffic by processing data and paperwork.
• Validated paperwork of delivery vehicles with skilled operation of weighbridge equipment.
• Ensured accurate weight measurements by regularly maintaining and calibrating weighbridge equipment.
• Increased operational efficiency by effectively managing incoming and outgoing trucks, ensuring minimal congestion at the weighbridge site.
• Collaborated with team members to address any issues or concerns related to the weighing process, maintaining smooth operations throughout shifts.
• Reduced wait times for truck drivers through effective communication and coordination of weighbridge activities.
• Assisted in training new employees on proper weighbridge operation procedures, ensuring a seamless integration into the team.
• Inspected and tested scales daily to identify failure or tampering.
• Completed prompt assessments and documentation to help drivers meet delivery targets.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Obtained cash bank and stocked service bar to prepare for operation.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
• Trained new staff members on proper customer service and hospitality policies.

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Trained new staff members on proper customer service and hospitality policies.
• Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.

• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
• Used Software to analyze daily financial statements, balance statements and reimbursable meals.
• Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
• Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
• Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
• Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
• Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
• Maintained detailed records of sales, inventory, and employee performance, using data to make informed decisions about future operations.
• Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
• Conducted regular staff meetings to gather feedback and discuss ways to improve operations and customer service.
• Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.