CASSANDRA CAMPBELL
Mount Isa,QLD
Summary
Highly motivated individual with a strong desire to continuously acquire new skills and qualifications. Thrives in environments that demand irregular hours and long shifts. Known for unwavering work ethic and commitment to maintaining high ethical standards. Successfully held managerial roles at Burketown pub and Cloverleaf, gaining invaluable experiences. Seeking opportunities beyond the hospitality industry.
Overview
13
13
years of professional experience
Work History
Sales Assistant
Totally Workwear
07.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Managed efficient cash register operations.
- Improved communication between departments by updating project statuses regularly using internal tracking systems or meetings with team members as needed.
- Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
- Programmed embroidery machines for order production.
Rental Operations Agent
Avis Budget Group
01.2023 - 06.2024
- Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services
- This position involves interacting with customers, processing rental agreements and payments, and providing information on rental rates and policies
- Establish customer rental needs by actively listening
- Processing rental agreements and payments providing information on rental rates and policies and available vehicles
- Outlining and clarifying final charges to customers and collecting rental agreement receipt signatures
- Completing daily back-office tasks (handling emails, preparing station reports)
- Inspecting vehicles for any damages or issues at return and documenting them using the appropriate tools and assessing any necessary charges as needed
- Conducting thorough vehicle inspections, and ensuring vehicles are prepared for the next rental
- Ensuring that safety and security protocols are followed at all times
Cafe Manager (Airport)
Clover Leaf Cafe
09.2022 - 01.2023
- Responsible for Rostering and staff training
- Time management
- Food preparation and maintaining stock levels
- Cash handling
- Customers service
- High computer literacy skills
- Keeping high WHS standards
- Maintaining high food safety standards
Assistant Store Manager
Local Pub
10.2020 - 01.2022
- High standard of friendly customer service
- Cleaning accommodation rooms and preparing them for the guests
- Cleaning pub area
- Ordering stock required
- Maintaining clean and hygienic environment for our customers during shifts
- Stocking of fridges and cold rooms
- Stock rotation and organising stock rooms
- Ability to multi-task
- Assisting in the kitchen and service
- Taking orders and bookings
- Training new staff
- Advising manager if there are any issues or repairs required
- Organising contractors to attend site for repairs
- Adhering to the policies and procedures
- Adhering to the legislation of movement of Alcohol in the community
- High standard of communication to my manager
- Abiding by the Covid19 legislation
- Current RSA and RMLV certificate
Baker
Woolworths
08.2014 - 01.2020
- Customer service
- Ability to be multi-tasking
- Dough Production including sweet and savory lines
- Production planning
- Oven work Ability to follow recipes and method sheets
- Cake production and decorating
- Packing of baked goods
- Bread slicing
- Documentation of food Safety
- Adhering to company policies and procedures
- Rostering
Apprentice Baker
Brumby's
07.2012 - 01.2014
- Customer service
- Ability to be multi-tasking
- Dough Production including sweet and savory lines
- Production planning
- Oven work Ability to follow recipes and method sheets
- Cake production and decorating
- Packing of baked goods
- Bread slicing
- Documentation of food Safety
- Adhering to company policies and procedures
- Rostering
Education
Year10 - undefined
Good Shepherd College
Cert III - Retail Baking
08.2017
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Visual merchandising
- Customer relationship management
- Hospitality and accommodation
- Product management and pricing
- Organization
- Product knowledge
- Goal driven
Hobbies and Interests
Traveling, Politics, Arts & Entertainment, Illustration
Timeline
Sales Assistant
Totally Workwear
07.2024 - Current
Rental Operations Agent
Avis Budget Group
01.2023 - 06.2024
Cafe Manager (Airport)
Clover Leaf Cafe
09.2022 - 01.2023
Assistant Store Manager
Local Pub
10.2020 - 01.2022
Baker
Woolworths
08.2014 - 01.2020
Apprentice Baker
Brumby's
07.2012 - 01.2014
Year10 - undefined
Good Shepherd College
Cert III - Retail Baking
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