Cassandra Collins
Heybridge,TAS
Summary
Dynamic hospitality professional with extensive management skills. Renowned for exceptional interpersonal skills and creativity, I excel in enhancing guest satisfaction and fostering team collaboration. Proven ability to resolve issues resourcefully while maintaining professionalism, ensuring a positive dining experience for all patrons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Foreshore Burnie
12.2024 - Current
Supervisor
Communion Brewery
11.2021 - 07.2022
Supervisor
Fish Frenzy
04.2018 - 01.2018
Manager
The Jetty Restaurant
05.2017 - 12.2017
Manager | Cook | Barista | Food & Beverage Attendant
Nite and Day Café
05.2017 - 12.2017
- Maternity Leave
Manager
Raindrop Restaurant
01.2016 - 01.2017
Education
Responsible Service of Alcohol -
01.2015
ZUMBA Instructor Certification -
01.2015
TRIBE Team Training Coach -
01.2015
Bachelor of Counselling -
Australian Institute of Professional Counsellors
Diploma of Audiometry -
TAFE NSW
Bachelor of Education - Primary
University of Tasmania
Skills
- Interpersonal skills: approachable, empathetic, and skilled at building rapport with guests and colleagues alike
- Creativity and initiative: proactive problem solver who delights in finding new ways to enhance guest satisfaction
- Team collaboration: strong supporter of team goals and a positive, motivating workplace culture
- Organisation and multitasking: expert in managing priorities under pressure without sacrificing quality or composure
- Problem resolution: Resourceful in handling guest concerns to ensure positive outcomes
- Professionalism: committed to the highest standards of service, confidentiality, and integrity
Certification
- Certificate III in Fitness, Australian Institute of Personal Trainers, 2016
- Sales Consultant Accreditation, REIT, 2016
- Finance Accreditation, 2016
- Insurance Broker & Warranty Officer, 2016
- Full Driver’s Licence
- Working with Vulnerable People Check
- Tasmanian Certificate of Education, Hellyer College
References
- Rebecca O'Garey, FNS Clinical Operations State Manager, VIC/TAS/SA, 0417 366 911, Hearing Australia
- Chloe McDairmid, Manager, 0409 924 171, Communion Brewing
- Tahlia Sperling, paediatric audiologist, 0434 972 077, Hearing Australia
- Elizabeth, Brookes, Reception/Accounts Administrator, 0422 100 618, Tasmanian Hearing & Implant Centre
- Chloe Gillett, registered nurse, 0417 367 604, Tasmanian government
Timeline
Waitress
Foreshore Burnie
12.2024 - Current
Supervisor
Communion Brewery
11.2021 - 07.2022
Supervisor
Fish Frenzy
04.2018 - 01.2018
Manager
The Jetty Restaurant
05.2017 - 12.2017
Manager | Cook | Barista | Food & Beverage Attendant
Nite and Day Café
05.2017 - 12.2017
Manager
Raindrop Restaurant
01.2016 - 01.2017
Responsible Service of Alcohol -
ZUMBA Instructor Certification -
TRIBE Team Training Coach -
Bachelor of Counselling -
Australian Institute of Professional Counsellors
Diploma of Audiometry -
TAFE NSW
Bachelor of Education - Primary
University of Tasmania
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