Cassandra Corrone
Croydon South,VIC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success.
Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Team Leader
Council to Homeless Persons (CHP)
01.2011 - Current
- Provide training, support and professional development to a team of people who have been without a home, who deliver a range of services to improve government policy, service development and delivery and community education
- Provide capacity building to the homelessness sector, social services and government to establish and continually improve consumer participation frameworks and strategies
- Manage a range of projects to support the work of CHP to end homelessness in Victoria, including the Peer Support Resettlement Project
- This project successfully piloted a best practice model of peer support in the homelessness sector, which was evaluated in June 2020 and received ongoing funding for those roles by government
- I have since supported the Specialist Homelessness Sector to implement this model in service delivery through secondary consultation, training and communities of practice.
Project Worker
Council to Homeless Persons (CHP)
01.2009 - 01.2011
- Develop presentations and training programs for the PESP to deliver to the service sector and community groups and organisations
- Support and train PESP team members to develop and deliver presentations and training.
Team Member
Council to Homeless Persons (CHP)
01.2005 - 01.2009
- Within a team of people who have experienced being without a home, develop and deliver public presentations, provide input into government and social services policies, advocate for improved responses to homelessness and related issues, develop and deliver capacity building training programs, provide peer education and support consumer participation in the specialist homelessness services system.
Chair meetings and groups with TAFE students and apprentices in Victoria
Victorian TAFE Students and Apprentices Network
01.2000 - 01.2001
- Plan events, campaign, write media articles, deliver presentations, politically negotiate with campus staff, network and research.
Campus Co-ordinator
Swinburne Student Union
01.1999 - 01.2000
- Provide information, resources and events for students of Swinburne in the Wantirna and Croydon campuses to enhance understanding of rights, social issues and opportunities to connect and become involved in solutions to social justice and campus issues
- Participate in student union meetings, manage the campus union office, maintain and grow the Womyn’s Collective I established.
Disability Support Worker
Melbourne Specialised Support Service
01.1996 - 01.1999
- Provide support to people with a disability in residential, social, community, educational and leisure settings.
Disability Support Worker
Swinburne TAFE, outsourced to Julia Ross Personnel
01.1996 - 01.1998
- Notetaking, tutoring and support for students of Swinburne TAFE who have a disability.
Education
Person Centred Practice Training - Person Centred Practice
Council To Homeless Persons
10.2023
Certificate - First Aid 2 Certificate
Council To Homeless Persons
Collingwood09.2022
Intentional Peer Support Training - Intentional Peer Support Training For Managers
SHARC/Council To Homeless Persons
05.2022
Aboriginal and Torres Strait Islander Cultural Competence - Aboriginal And Torres Strait Islander Cultural
ACCC (Council To Homeless Persons)
02.2022
Certificate - MARAM Training
DFFH
06.2021
Intentional Peer Support Core Training - Intentional Peer Support Core (IPS)
SHARC/Council To Homeless Persons
08.2020
Cultural Competence training -
04.2020
Team Leader training -
07.2019
Sector Training - Team Leader Training
Council To Homeless Persons
05.2019
Peer Support Managers’ training -
12.2018
Peer Support Foundation (IPS) - Peer Support Foundation Training
Council To Homeless Persons
Council To Homeless Persons 12.2018
Specialist Homelessness Support Service Sector - Peer Support Managers’ Training
Council To Homeless Persons
12.2018
Victoria’s Child Safe Standards Information Session 2018 -
10.2018
Aboriginal Cultural Competence -
07.2018
HACC and Homelessness forum -
11.2017
TUV TAAP training; The Complete Part 4A: Complex Compensation and Recent and Trending RTA Developments -
11.2016
Tenancy Rights and Responsibilities -
10.2016
DVRVC training: Family Violence Common Risk Assessment Framework -
11.2015
8th National Homelessness Conference -
09.2014
Trauma informed practice for staff working in Management and Leadership - Trauma Informed Practice
Council To Homeless Persons
10.2013
Manual handling training -
09.2013
First Aid training -
09.2013
Introduction To Trauma Informed Practice Training - Introduction To Trauma Informed Practice
Council To Homeless Persons
08.2013
CHP state-wide conference -
05.2013
National homelessness conference -
09.2012
LOMA Conference -
03.2012
Fire training -
02.2012
Introduction to challenging behaviours -
11.2011
Diploma Community Development - Community Development
Kagan TAFE
01.2011
Cert IV Training and Assessment -
01.2010
Certificate IV - Training And Assessment
NMIT
01.2010
Legal, Policy and Practice Issues for the Homelessness Sector -
10.2005
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Complex Problem-Solving
- Conflict Resolution
- Mentoring
- Leading Team Meetings
- Staff education and training
- Coaching
- Client Support
- Complaint resolution
- Influencing skills
- SMART goals
- Data Analysis
- Quantitative skills
- Program Evaluation
- Project restructuring
- Issue Research
Accomplishments
Implemented Peer support worker program in Specialist Homelessness Support Service Sector
Pioneered PESP program in Specialist Homelessness Support Service Sector
Established Understanding Homelessness training for organisations
Established Connect Respect program for local government councils
Established Walking in my shoes training for organisations and government
Promote and established consumer participation practices in Specialist Homelessness Support Service Sector
Teamleadershipandmanagement
My approach to team leadership and management is to provide the best possible support and professional development opportunities to members of my team. It is important to know my team well, to understanding their strengths and areas they would like to develop further. I ensure my team know my door is always open and maintain strong communication and support, through supervision, debriefing and reflective practice. We work together to strive to deliver best practice and continually improve the quality of our service.
Careerstatement
A strong sense of social justice motivates my work in the social services fields. In order to develop and deliver effective services, it is important to empower, resource and support people who are consumers of these services to achieve their goals and live happy, healthy lives. In order to do this, we need to create opportunities for people to receive the appropriate support. I am a strong believer in peer support, understanding that there is power in peers working together with a shared understanding of their experiences and the possibilities of recovery based on this approach. I also believe that people should have an opportunity to influence decision making processes in services, recognising that people are knowledgeable and resilient and are the experts of their own experiences. My work is underpinned by strengths based, person centered and rights based approaches.
References
Upon request.
Timeline
Team Leader
Council to Homeless Persons (CHP)
01.2011 - Current
Project Worker
Council to Homeless Persons (CHP)
01.2009 - 01.2011
Team Member
Council to Homeless Persons (CHP)
01.2005 - 01.2009
Chair meetings and groups with TAFE students and apprentices in Victoria
Victorian TAFE Students and Apprentices Network
01.2000 - 01.2001
Campus Co-ordinator
Swinburne Student Union
01.1999 - 01.2000
Disability Support Worker
Melbourne Specialised Support Service
01.1996 - 01.1999
Disability Support Worker
Swinburne TAFE, outsourced to Julia Ross Personnel
01.1996 - 01.1998
Person Centred Practice Training - Person Centred Practice
Council To Homeless Persons
Certificate - First Aid 2 Certificate
Council To Homeless Persons
Intentional Peer Support Training - Intentional Peer Support Training For Managers
SHARC/Council To Homeless Persons
Aboriginal and Torres Strait Islander Cultural Competence - Aboriginal And Torres Strait Islander Cultural
ACCC (Council To Homeless Persons)
Certificate - MARAM Training
DFFH
Intentional Peer Support Core Training - Intentional Peer Support Core (IPS)
SHARC/Council To Homeless Persons
Cultural Competence training -
Team Leader training -
Sector Training - Team Leader Training
Council To Homeless Persons
Peer Support Managers’ training -
Peer Support Foundation (IPS) - Peer Support Foundation Training
Council To Homeless Persons
Specialist Homelessness Support Service Sector - Peer Support Managers’ Training
Council To Homeless Persons
Victoria’s Child Safe Standards Information Session 2018 -
Aboriginal Cultural Competence -
HACC and Homelessness forum -
TUV TAAP training; The Complete Part 4A: Complex Compensation and Recent and Trending RTA Developments -
Tenancy Rights and Responsibilities -
DVRVC training: Family Violence Common Risk Assessment Framework -
8th National Homelessness Conference -
Trauma informed practice for staff working in Management and Leadership - Trauma Informed Practice
Council To Homeless Persons
Manual handling training -
First Aid training -
Introduction To Trauma Informed Practice Training - Introduction To Trauma Informed Practice
Council To Homeless Persons
CHP state-wide conference -
National homelessness conference -
LOMA Conference -
Fire training -
Introduction to challenging behaviours -
Diploma Community Development - Community Development
Kagan TAFE
Cert IV Training and Assessment -
Certificate IV - Training And Assessment
NMIT
Legal, Policy and Practice Issues for the Homelessness Sector -
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