Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra De La Cruz

Kingston,QLD

Summary

Being a Team Leader at CEVA Logistics, I have gained a lot of knowledge and skills through the 5 years I have been in this position, enhancing team productivity and customer satisfaction through effective problem-solving and teamwork. I would like to say I have become an expert in data analysis and fostering collaboration led to streamlined operations and creating a positive work environment. With the large volume of sales our contracts receive, I have learnt to work well under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Team Leader

CEVA Logistics
03.2019 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Receptionist Coordinator

Child Safety
02.2011 - 11.2012
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Monitored front areas so that questions could be promptly addressed.
  • Increased office productivity through expert management of filing systems, records, and correspondence.
  • Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
  • Streamlined invoice processing for the accounting department by ensuring accurate and timely data entry into the financial system.
  • Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes.
  • Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
  • Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
  • Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
  • Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.

Education

High School Diploma -

Woodridge State High School
Logan Central, QLD
12.2009

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team Supervision
  • Staff Training
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Overseeing Daily Activities
  • Daily workflow improvement
  • Leading Team Meetings
  • Safety processes and procedures
  • Shift Scheduling
  • Performance Evaluations
  • Organizational Skills
  • Data Analysis
  • Effective Communication

Timeline

Team Leader

CEVA Logistics
03.2019 - Current

Receptionist Coordinator

Child Safety
02.2011 - 11.2012

High School Diploma -

Woodridge State High School

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Cassandra De La Cruz