Summary
Overview
Work History
Education
Skills
Showhighlights
References
Certification
Timeline
Generic

Cassandra Dunn

Surfers Paradise,QLD

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.


Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Assistant Venue Manager

ALH Group
04.2020 - Current
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Cultivated strong relationships with clients, leading to repeat business and referrals.
  • Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
  • Coordinated with vendors for seamless delivery of services during events, resulting in positive feedback from guests.
  • Implemented cost-saving measures, effectively managing budgets without compromising on quality or service standards.
  • Continuously updated knowledge of industry best practices through attending relevant conferences or workshops to ensure the venue''s offerings remained current and competitive.
  • Managed venue schedules, ensuring optimal utilization of space and resources.
  • Analyzed data on past events to identify trends informing future strategy adjustments or improvements in service offerings based on market demand changes.

Events Manager

ALH Group
08.2023 - Current
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.

Bar Manager

ALH Group
01.2019 - 04.2020
  • Forecast of business requirements to ensure staff rosters were set accordingly
  • Management of finances through till collection and balancing at open and close of business
  • Open/close of venue, staff check-in/out, till balancing, stock management and replenishment
  • Demonstrated high levels of customer service; Handling complaints, check in/out, payment processing, honouring and executing additional requests and requirements
  • Reservation management
  • Bar management, staff cleanliness, product knowledge, training and stocktake
  • Staff management.

Bar Manager

BURWOOD INN
04.2018 - 01.2019
  • Supervised staff through shift, ensured customer satisfaction, work productivity and effective time-management and break optimisation
  • Bar management, staff cleanliness, product knowledge, training and stocktake.

Bar Supervisor

THE NORTHERN STAR HOTEL
02.2017 - 04.2018
  • Supervised staff through shift, ensured customer satisfaction, work productivity and effective time-management and break optimisation
  • Bar management, staff cleanliness, product knowledge, training and stocktake.

Education

High School Diploma -

Heritage Christian School
Port Macquarie, NSW
2016

Skills

Operations Oversight

Budget Development

Team leadership and supervision

Staff Oversight

Talent Recruitment

Guest Relations

Event Marketing

Social Media Management

Business Growth

Showhighlights

  • Friendly and approachable
  • Ability to communicate and relate to diverse client's groups
  • Excellent customer service skills
  • Able to effectively manage time
  • Ability to organise and prioritise daily tasks
  • Able to handle Face to face and telephone enquiries
  • Money handling, register operation and eftpos use
  • Stock replenishment and general merchandising
  • General cleaning procedures and rubbish removal
  • Excellent verbal and written communication skills

References

  • Tom Hunt, Professional Reference, 0428 858 418
  • Carrissa Meani, Professional Reference, 0497 528 737

Certification

RMLV Certificate

RSA & RCG

First aid certificate

Cert IIII in hospitality

Timeline

Events Manager

ALH Group
08.2023 - Current

Senior Assistant Venue Manager

ALH Group
04.2020 - Current

Bar Manager

ALH Group
01.2019 - 04.2020

Bar Manager

BURWOOD INN
04.2018 - 01.2019

Bar Supervisor

THE NORTHERN STAR HOTEL
02.2017 - 04.2018

High School Diploma -

Heritage Christian School

RMLV Certificate

RSA & RCG

First aid certificate

Cert IIII in hospitality

Cassandra Dunn