Summary
Overview
Work History
Education
Skills
Accomplishments
Attributes
Characteristics
Professional Referees
Availability
Personal Information
Hobbies and Interests
Volunteer Experience
Timeline
Generic
Cassandra Faundez

Cassandra Faundez

Ferntree Gully,VIC

Summary

Passionate Individual looking for employment in a position that needs a devoted, young and eager employee. Individual with established collaboration skills developed from many sporting and performing engagements. Strong and developed decision making especially under pressure. Understanding the importance of promoting the store and its products as well as fulfilling customers needs as they are priority

Overview

4
4
years of professional experience

Work History

Woolworths Customer Service Employee (current Job)

Woolworths
01.2020 - 01.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Front End Crew Member

McDonalds
01.2019 - 08.2019
  • Cleaned kitchen area, counters, food preparation areas and utensils.
  • Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
  • Used value-added suggestive-selling techniques to generate additional sales.

Education

Certificate in Performing Arts/ Highschool -

Transit Dance
Brunswick, VIC
12.2022

Skills

  • Great understanding of POS systems/registers
  • Fast learner
  • Able to deal with disputes effectively
  • Great understanding of online orders
  • Has dealt with supervisor jobs (over seeing where and what the team needs to do)
  • Product Sales
  • Retail Materials Management
  • Customer Service
  • Sales Expertise
  • Product Promotion

Accomplishments

  • Ambassador for Dance Writer
  • Ambassador for mental health organisation beyond blue
  • Blog contributor for the Dance Writer Magazine
  • Ambassador/model for teen fitness & fashion organization ‘Global Teen'
  • Completed a modelling & performance program through the ‘Style Showcase' Melbourne

Attributes

  • If need be, will always try to make myself (very reliable)
  • Understanding that the customer comes first
  • Very approachable and friendly
  • Bubbly and extroverted not afraid to help with customer needs

Characteristics

  • Very Friendly and Even-Tempered: Always friendly and relaxed which makes for effective dispute solving and enjoyable interaction with children.
  • Truthful and Dependable: Understanding of the need to be truthful which is a core belief of mine and being reliable is something I can pride myself in being.
  • Flexible: Understand the need to remain flexible and will always make a conscientious effort to support last minute demands and have an ability to adapt to changing environments and situations.
  • Morally Driven: Strong morals and ethics guarantee honesty, reliability and able to respond to situations responsibly.

Professional Referees

  • Zoe Hammil, Woolworths Foresthill, Assistant Manager, 0402422904
  • Mitchell Toal, Woolworths Foresthill, Former Manager, 0414763017, mitchell.toal@gmail.com

Availability

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • All school holidays

Personal Information

Date of Birth: 06/02/04

Hobbies and Interests

For the past 12 years I’ve undertaken dance in all styles I love being active as well as modelling and photo shoots. In addition to this I love fashion. I enjoy playing around with diverse styles as well as aesthetics and exploring the world of fashion and what is has to offer.

Volunteer Experience

  • Woolworths customer service employee 2020-2023 (current job)
  • Crew member at McDonalds 2019-2020
  • Assisted and supervised sporting activities in a local primary school
  • Assistant teacher junior dance class for ballet, jazz and tap

Timeline

Woolworths Customer Service Employee (current Job)

Woolworths
01.2020 - 01.2023

Front End Crew Member

McDonalds
01.2019 - 08.2019

Certificate in Performing Arts/ Highschool -

Transit Dance

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Cassandra Faundez