Cassandra Fiedler
Elliot Heads,Qld
Summary
Dynamic and results-driven manager with extensive experience, excelling in store operations and staff training. Proven track record in payroll administration and Xero reconciliation, enhancing efficiency and customer satisfaction. Strong leadership and customer service skills drive team success and operational excellence.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Manager
Sexie Coffie Bundaberg
Bundaberg
05.2024 - 02.2026
- DUTIES: Supervising of all staff, Ordering of Stock, Customer
- Service, Opening & Closing of Store, Training of Staff, Barista
Store Manager
Stellarossa Cafe Bargara
Bargara
05.2022 - 11.2023
- DUTIES: Rosters, Budgets, Payroll, Banking
- Xero/Reconciliation of accounts,Ordering of Supplies
- Opening & Closing of Store, Hiring of Staff, Training of
- Staff, Customer Service, Barista
Food & Beverage Attendant
Marina Tavern Hamilton Island
Hamilton Island
04.2021 - 08.2021
- DUTIES: Customer Service, Bar Service, Cleaning, Clearing of Tables
- Running of Meals, Hostess
Breakfast Supervisor Food & Beverage Attendant
Burke & Wills Hotel Toowoomba
Toowoomba
11.2020 - 04.2021
- DUTIES: Opening of Restaurant, Supervision of Staff, Training of Staff, Table
- Service, Barista, Customer Service, Counting of Tills, Cleaning
Sales & Service Banking Consultant
Suncorp Clifford Gardens Toowoomba
Toowoomba
08.2018 - 11.2020
- DUTIES: Liaising, with Clients with Tact, Confidentiality and
- Discretion, Customer Service, Telling Duties,Opening of
- Accounts, Insurance Quotes & Reviews, Use of Microsft
- Office, Excel, Outlook & Photocopiers
Grocery Manager
Toowoomba Fresh Toowoomba
Toowoomba
09.2017 - 04.2018
- DUTIES: Liaising with Reps Ordering of Stock, Stacking of Shelves
- Customer Service
Senior Barista
Pump @123 Russell St Toowoomba
Toowoomba
01.2017 - 09.2017
- DUTIES: Making of all Coffees Customer Service, Opening of Store
- Cash Handling
Head Barista
Coffee Club Toowoomba
Toowoomba
06.2015 - 01.2017
- DUTIES: Making of all Coffees Customer Service, Opening of Store
- Training of Staff
Retail Supervisor
RSEA Safety Shop Gladstone
Gladstone
07.2012 - 07.2014
- DUTIES: Customer Service Opening & Closing of Store, Quoting of stock
- For customers, Training of staff, Ordering of stock
- Packing of shelves
Administration Function/Bar Supervisor
Quoin Island Retreat Gladstone
Gladstone
10.2010 - 01.2014
- DUTIES: Administration - Quoting of Functions for potential clients
- Booking of functions & Accommodation, Use of Microsft Office & Excel
- Ordering of stock for functions, Supervision of Staff
Skills
- Store operations
- Stock control
- Payroll administration
- Xero reconciliation
- Staff rostering
- Customer service
- Staff management
- Budget management
- Staff training
- Conflict resolution
- Clear communication
- Attention to detail
Certification
• Responsible Service of Alcohol
• I'm Alert
• All About Allergens
• I'm Alert
• All About Allergens
Timeline
Manager
Sexie Coffie Bundaberg
05.2024 - 02.2026
Store Manager
Stellarossa Cafe Bargara
05.2022 - 11.2023
Food & Beverage Attendant
Marina Tavern Hamilton Island
04.2021 - 08.2021
Breakfast Supervisor Food & Beverage Attendant
Burke & Wills Hotel Toowoomba
11.2020 - 04.2021
Sales & Service Banking Consultant
Suncorp Clifford Gardens Toowoomba
08.2018 - 11.2020
Grocery Manager
Toowoomba Fresh Toowoomba
09.2017 - 04.2018
Senior Barista
Pump @123 Russell St Toowoomba
01.2017 - 09.2017
Head Barista
Coffee Club Toowoomba
06.2015 - 01.2017
Retail Supervisor
RSEA Safety Shop Gladstone
07.2012 - 07.2014
Administration Function/Bar Supervisor
Quoin Island Retreat Gladstone
10.2010 - 01.2014