CASSANDRA GALVIN

• Provide exceptional customer service & care in emotional situations. Addressing inquiries professionally and and in a timely manner. First point of contact for clients and their pets.
• Screening incoming calls with understanding and compassion.
• Aiding colleagues, managers, and customers through regular communication.
• Managing various administrative tasks efficiently.
• Maintained high levels of organization within the clinic through regular inventory checks.
• Managing daily payment processing.
• Streamlining administrative processes and implementing new systems.
• Assisting clients with their pets needs & wellness.

All aspects of Administration duties

Emotional support for clients

Processing and finalising accounts

Daily and end of month banking

Management of overdue accounts

Processing insurance claims and pre-approval estimates

Triaging patients -first point of contact during emergency hours

Admitting & discharging patients

Veterinarian & nursing support

Reception duties

Conducting routine inspections & sending reports

Attending to maintenance from routine inspections Rent arrears management

Entry & Exit Condition reports

Generating Lease Agreements

Portfolio management of 200 properties

Entering of accounts

Negotiating lease renewals

Preparing property condition reports (Entry, Routine and Exit)

Completing lodgement of bonds & refunds, distribution of owner statements

Rent arrears management

Processing tenant applications

Monitoring landlord-tenant relations and mediating disputes where necessary-QCAT lodgements & attendances

Overall management of the property management department