Cassandra Gigliotti

Key Responsibilities

• Delivered front-desk concierge services, assisting guests with enquiries, reservations, directions, and local recommendations
• Delivered high-quality customer service to guests from diverse backgrounds in a fast-paced hotel environment
• Managed guest requests via phone, email, and in person, ensuring timely and accurate follow-up
• Liaised with hotel departments to coordinate guest needs and resolve issues efficiently
• Maintained professionalism, discretion, and clear boundaries while building strong guest rapport

Achievements

• Consistently delivered positive guest experiences, contributing to repeat visits and positive feedback
• Recognised for friendly, approachable manner and ability to remain calm under pressure
• Successfully handled multiple guest requests simultaneously during peak periods
• Built strong local knowledge to provide tailored recommendations and guest independence

Key responsibilities

• Coordinated high volume of incoming calls while maintaining service standards.
• Managed daily schedules and appointments to optimize workflow.
• Provided administrative support through filing and data entry.
• Assisted customers in person, by phone, and via email to resolve inquiries.
• Handled cash and banking transactions accurately and efficiently.

Key Achievements

• Established strong working relationships with customers to enhance satisfaction.
• Implemented cost-saving measures by sourcing economical office supplies without quality compromise.

Key Responsibilities

• Maintained positive client relationships by addressing individual cleaning needs and preferences
• Delivered high standards of cleanliness and organisation across residential properties
• Managed cleaning supplies and equipment inventory
• Assisted clients in a professional and friendly manner

Key Achievements

• Implemented customised cleaning plans resulting in high client satisfaction
• Trained and supervised staff, improving overall service quality
• Introduced time-saving techniques that increased productivity by approximately 20%
• Received consistent positive client feedbackMaintained positive client relationships by addressing individual cleaning needs and preferences
• Delivered high standards of cleanliness and organisation across residential properties
• Managed cleaning supplies and equipment inventory
• Assisted clients in a professional and friendly manner
• Implemented customised cleaning plans resulting in high client satisfaction
• Trained and supervised staff, improving overall service quality
• Introduced time-saving techniques that increased productivity by approximately 20%
• Received consistent positive client feedback

Key Responsibilities

• Greeted customers and established positive professional relationships
• Took and processed orders using POS systems
• Provided menu recommendations and informed customers of specials
• Served food and beverages in a friendly and professional manner
• Maintained cleanliness and presentation standards across all areas
• Contributed to a positive dining experience through attentive and friendly service
• Maintained high presentation and hygiene standards during busy service periods