Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Cassandra Gomez

Cassandra Gomez

Melbourne,VIC

Summary

Enthusiastic and personable professional with over 10 years of experience in fast-paced work environments, blending strong personal assistant skills, top-notch customer service, and team leadership. Known for keeping things organised, solving problems on the fly, and creating positive experiences for both clients and colleagues. Whether juggling schedules, supporting busy executives, or leading a team to success, I bring energy, adaptability, and a can-do attitude to everything I do. Passionate about helping others and making every day run a little smoother! Strengths include strong multitasking ability, maintaining confidentiality, and providing top-notch support to executives. Proven track record of enhancing office efficiency by taking initiative in streamlining processes and improving communication flow.

Overview

10
10
years of professional experience

Work History

Personal Assistant

Deloitte
Melbourne , VIC
01.2023 - Current
  • Manage and support 4 key business partners, ensuring smooth operations and mutual success.
  • Fostered partnerships with key stakeholders to enhance collaborative projects.
  • Primary liaison for my four business partners, handling communication, strategy, and conflict resolution.
  • Mentored junior staff members, providing guidance on best practices.
  • Managed executive calendars and scheduled appointments efficiently.
  • Coordinated travel arrangements and itineraries for senior leadership.
  • Prepared reports and presentations for meetings with stakeholders.
  • Facilitated communication between departments to streamline processes.
  • Organise events and meetings, ensuring all logistics were handled smoothly.
  • Maintained confidential files and sensitive information securely.
  • Supporting onboarding processes for new hires within the team.
  • Assisted in budget tracking and expense reporting for projects.
  • Check personal and professional activities to remind Partners of priority tasks and deadlines.
  • Organise travel arrangements, including flights, transportation, and accommodation.

Team Assistant Coordinator

Deloitte
09.2021 - 12.2022
  • Oversee personal and professional calendars and coordinated appointments for future events.
  • Organised large-scale team corporate events and conferences for diverse clientele.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organised and attended meetings and compiled related documents and reports.
  • Arranged domestic and international travel plans and itineraries.
  • Sourced and ordered office equipment and supplies.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Led pre-event briefings and training sessions for staff and volunteers.

Business Support Officer

National Disability Insurance Scheme
04.2021 - 09.2021
  • Provide front counter/reception support for local office including participant enquiries and guidance in self-help kiosks.
  • Management of email and appointments/calendar system for offices around Victoria and multiple staff.
  • Hit targets and KPI's daily with booking average of 40 appointments per week
  • Prepared meeting materials, set up conference rooms and took notes
  • Undertake research and investigation options available in local area and prepare associated reports and correspondence.
  • Coordinate and organise executive meetings and community forums.
  • Provide information about mainstream/disability services as part of general enquiries.
  • Undertake range of data entry responsibilities with use of Outlook, Word and Excel.
  • Record information provided by participants in Agency database in relation to changes or issues with their plan and ensure these are assigned for follow-up
  • Maintained smooth back-office functions to promote efficient business operations
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication
  • Directed managers of rapidly growing team
  • Revised plans as needed to meet changing goals and requirements

Customer Service Agent

Lactalis Australia
03.2020 - 04.2021
  • Enhanced productivity by managing call scripts to maintain direction and conversation control
  • Assisted Head Trainer with staff manuals to help new starters
  • Trained new staff members
  • Assisted call-in customers with queries and orders.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Work closely with internal and external stakeholders by applying highly developed interpersonal, verbal and written communication skills to develop and maintain constructive relationships.
  • Case handling though Salesforce
  • Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.

Customer Service Representative

Onechat Pty Ltd
09.2018 - 02.2020
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Entered customer interaction details in SAP to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Meet and exceed KIP's and targets
  • Manage high volume of inbound, outbound and email orders and enquiries with up to 15 calls in queue per minute
  • Provide customer resolutions
  • Assisted in training of new staff which included IT systems and product knowledge
  • Efficient and accurate data entry
  • Case handling

Fast Food Team Member

McDonald's
12.2015 - 09.2018
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepped food items for later use to save staff time during busy hours.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Education

Bachelor of Human Resource Management Psychology -

Deakin University
Burwood, VIC
12-2027

High School Diploma -

St. John's Regional College
Dandenong, VIC

Working With Children's Check
Victoria

Skills

  • Empathetic and genuine
  • Outstanding communication skills
  • Professional telephone demeanor
  • Effective interpersonal, written and verbal communication skills
  • Ability to provide customer service excellence
  • Ability to engage and negotiate if dealing with external parities
  • Ability to work within the team and adapt quickly to changing environment
  • Committed to achieving positive outcomes
  • Competent with IT systems, more specifically SAP, Microsoft Office Suite, Salesforce and MAC OS
  • Ability to learn, quickly and with ease, new IT programs
  • HR policy development
  • Calendar management proficiency
  • Errands management
  • Vendor relationship management
  • Performance management

References

Sandeep Agrawal

Business Partner at Deloitte 

0430 093 371

sanagrawal@deloitte.com.au

Melinda Tran

Senior Head Assistant at Deloitte Melbourne 

0433 474 716

meltran@deloitte.com.au

James Kerr

OneChat Group General Manager - Operations

0412 672 210

Sarina Lacchiuna

Lactalis Team leader

0430 279 465

sarina-l@hotmail.com

Timeline

Personal Assistant

Deloitte
01.2023 - Current

Team Assistant Coordinator

Deloitte
09.2021 - 12.2022

Business Support Officer

National Disability Insurance Scheme
04.2021 - 09.2021

Customer Service Agent

Lactalis Australia
03.2020 - 04.2021

Customer Service Representative

Onechat Pty Ltd
09.2018 - 02.2020

Fast Food Team Member

McDonald's
12.2015 - 09.2018

Bachelor of Human Resource Management Psychology -

Deakin University

High School Diploma -

St. John's Regional College

Working With Children's Check

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Cassandra Gomez