Cassandra HANKS

Progressed through frontline policing, investigations, crime units, and tactical intelligence operations. Showcased diverse expertise in law enforcement through multiple roles.

· Frontline operational policing and incident response

· Conducted complex investigations involving theft, dishonesty, behavioural risk and high-risk incidents.

· Supported intelligence-led operations through behavioural analysis, incident trend identification and proactive risk mitigation strategies.

· Experienced reviewing evidence, CCTV and intelligence sources to support investigations and operational decision-making.

· Intelligence gathering, analysis and information development

· Interviewing, evidence handling and report preparation

· Stakeholder liaison across internal and external partners

· Managing competing priorities in high-pressure environments

· Managed property possession processes including evictions and stakeholder coordination

· Liaised with clients, solicitors, agents, contractors and enforcement personnel

· Coordinated property preparation for sale

· Maintained records, reporting, invoicing and compliance documentation

· Managed multiple deadlines and competing priorities

· Coordinated executive diary, meetings, travel, and correspondence to ensure efficient scheduling and communication

· Developed reports, presentations, and research briefs to support decision-making and strategic planning

· Engaged with clients and stakeholders to foster relationships and facilitate effective communication

· Maintained office systems and processes

· Prepared legal and court documents

· Managed client enquiries and performed data entry to ensure accurate client records

· Coordinated filing, mail, and general administration tasks to maintain organized office operations

• Front-line customer engagement within fast-paced retail environments

• POS operations, cash handling and stock management

• Customer conflict resolution and service delivery

• Store presentation, merchandising and operational support