Cassandra Holbeck
Bray Park,QLD
Summary
My name is Cassandra Holbeck. I am a registered foster carer. I have full time kinship foster care for my of my 8 year old nephew, I also have 2 children of my own, 18 and 15. I love most animals but dogs are my favorite. I strive to do the best I can, in anything I am doing. I am energetic and enthusiastic. I enjoy learning new things and being challenged. I get the most enjoyment from helping others.
Overview
18
18
years of professional experience
Work History
Commercial Ironer
Rinse And Repeat
05.2023 - Current
- Operated machining equipment safely with team of operators.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Folded, hanged and bagged completed clothing.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
Assistant Manager
Woolworths Petrol
12.2015 - 05.2022
- Supporting store manager in all aspects of store operations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
Courtesy Desk/Supervisor/ Customer Service associate
Big W
08.2014 - 12.2015
- Established relationships with guests to grow and retain client base.
- Led and encouraged team members to learn and improve.
- Adjusted shift coverage when short-handed or due to staff absences.
- Facilitated smooth check-in and check-out through proper account handling.
Store Manager
Coles Express
12.2005 - 09.2012
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Skills
- Work Orders
- Facility Cleaning
- Accepting Payments
- Critical Thinking
Timeline
Commercial Ironer
Rinse And Repeat
05.2023 - Current
Assistant Manager
Woolworths Petrol
12.2015 - 05.2022
Courtesy Desk/Supervisor/ Customer Service associate
Big W
08.2014 - 12.2015
Store Manager
Coles Express
12.2005 - 09.2012
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