Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Humphreys

Corowa,Victoria

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.


Overview

13
13
years of professional experience

Work History

Store Assistant

Aldi Foods
Wangaratta, VIC
08.2016 - Current
  • Supported loss prevention goals by monitoring shopper behavior.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Assisted with purchases by removing tags and placing purchased merchandise in bags.

Bakery Manager

Coles Supermarket
Wangaratta, VIC
01.2013 - 01.2014
  • Maintained cleanliness and hygiene in bakery premises.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Maintained and controlled inventory of baked goods.
  • Established performance goals and empowered bakers to exceed targets.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Managed all baking operations professionally and handled all problems confidently.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Developed unique events and special promotions to drive sales.

Bakery Manager

Bakers Delight
Wangaratta, VIC
01.2006 - 12.2012
  • Established performance goals and empowered bakers to exceed targets.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Motivated staff to perform at peak efficiency and quality.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

High School Diploma -

Yarrawonga Secondary College
Yarrawonga, VIC

Skills

  • Available Nights, Weekends and Holidays
  • Excellent Written and Verbal Communication
  • Adaptable and Flexible
  • Store Policies and Procedures
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Attention to Detail
  • Inventory Management
  • Merchandise Receiving and Handling
  • Reliable and Responsible
  • Decision Making
  • Goal-Driven
  • Sales Records Management
  • Time Management
  • Team Leadership
  • Store Organization

Timeline

Store Assistant

Aldi Foods
08.2016 - Current

Bakery Manager

Coles Supermarket
01.2013 - 01.2014

Bakery Manager

Bakers Delight
01.2006 - 12.2012

High School Diploma -

Yarrawonga Secondary College

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Cassandra Humphreys