Cassandra Husking
Quakers Hill,Australia
Summary
Motivated and focused professional with strong communication skills seeking a position to work and grow with a company. Recognized for analytical abilities, time management skills, and a commitment to professional excellence. Proactive team player with a strong work ethic, always eager to learn and grow in a stimulating environment. Demonstrated track record of efficiency, initiative, and dedication to achieving business goals.
Overview
18
18
years of professional experience
Work History
Procurement Officer
CASF Australia
03.2023 - 05.2025
- Company Overview: CASF Australia is a premier provider of high-quality decorative surfaces, with a strong focus on Corian products, catering to both residential and commercial sectors.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Optimised procurement processes by implementing streamlined strategies and efficient communication methods.
- Utilised software to order, track and invoice product shipments.
Customer Service Representative
CASF Australia
10.2016 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Scheduling Coordinator
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
10.2014 - 10.2016
- Company Overview: Fire Safe Australia & New Zealand (previously Tag Safe Australia) is one of Australia's fastest growing fire and electrical safety companies managing over 6000 individual sites across Australia and New Zealand. The company operates in every state and territory in Australia and in New Zealand
- Scheduling all of the jobs for the NSW & ACT subcontractors
- Coordinating the scheduling of the jobs to a specific timetable to make sure the work and week run smoothly
- Checking of subcontractors invoices
- Checking of supplier invoices
- Creating and checking purchase order numbers for stock
- Creating quotes/estimates
- Fire Safe Australia & New Zealand (previously Tag Safe Australia) is one of Australia's fastest growing fire and electrical safety companies managing over 6000 individual sites across Australia and New Zealand. The company operates in every state and territory in Australia and in New Zealand.
Operations Assistant/ Senior Customer Service Agent
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
03.2012 - 10.2014
- Acting as a first point of contact for clients: answering telephones, directing calls, handling enquiries, client management.
- Team management
- Identifying products and pricing that meet customer needs and business objectives
- Sending out quotes/estimates, and handling all enquiries regarding them
- Account managing over 30 ongoing contracts (each with over 200 stores): answering questions, resolving disputes, and keeping the customers happy
- Creating and issuing customer rollouts at precise times and as required
- Writing and implementing workplace policy and procedures
- Representing the company in public and business forums
- Managing cross department implementation of procedures and the general day-to-day running of the business
Project Manager
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
01.2014 - 08.2014
- Managing any projects needed by the business whether they be small or on-going
- Conducting regular meetings with key stakeholders
- Managing my time efficiently to make sure all projects are completed in the correct manner
- Planning and designing a solution
- Achieving the project goals whilst abiding to the preconceived restraints
- Monitoring and controlling systems/ projects
- Liasing with outsourced parties
Accounts and Data Team Manager
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
07.2013 - 01.2014
- Having a team of four report directly to myself (two accountants and two data entry operators)
- Making high ranking decisions in regards to these departments
- Being the go-to person for and disputes and/ or enquiries
Recruitment Manager
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
03.2012 - 07.2013
- Recruiting of field contractors
- Conducting recruiting programs for Fire Safe ANZ Accredited Contractors
Data Entry Operator
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
10.2007 - 03.2012
- General administrative duties: printing/faxing/coping
- Database entry
- Proof reading official documents and technician's paperwork
- Designing graphics and evacuation diagrams
- Job checking paperwork against invoices
Education
Business Writing Essentials -
Sydney Writers' Centre
Milsons Point01.2012
Bachelor of Design - Visual Communication
University of Western Sydney
Penrith01.2011
High School Certificate -
Wyndham College
Quakers Hill01.2006
School Certificate -
Quakers Hill High School
Quakers Hill01.2004
Skills
- Experience working in an Office Environment
- Advanced computer skills
- PC and Mac proficiency
- Competent in Microsoft Office
- Adobe Suite
- Email management
- Database management
- Knowledgeable in clerical tasks
- Time management
- Ability to work effectively under time constraints
- Well developed problem solving skills
- Detail minded
- Advanced ability to learn industry specific knowledge rapidly
- Confident and effective in a low / non-supervised environment
- Dedicated and results focused
- Ability to work successfully as a member of a team
- Excellent communication skills
- Willingness and ability to listen and understand a customer's individual needs
- Highly motivated
- Able to take initiative
- Personable
- Strong telephone skills
- Adaptable
- Reliable
- Eager to learn new skills
- Honest
- Punctual
- Career driven
- Strong passion to further advance skills
References
John Templeton - 0401 508 484
Previous Manager at CASF
Luciano Corso - 0417 949 040
Director at CASF
Timeline
Procurement Officer
CASF Australia
03.2023 - 05.2025
Customer Service Representative
CASF Australia
10.2016 - 03.2023
Scheduling Coordinator
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
10.2014 - 10.2016
Project Manager
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
01.2014 - 08.2014
Accounts and Data Team Manager
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
07.2013 - 01.2014
Operations Assistant/ Senior Customer Service Agent
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
03.2012 - 10.2014
Recruitment Manager
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
03.2012 - 07.2013
Data Entry Operator
Tag Safe Australia Pty Ltd/Fire Safe Australia & New Zealand Pty Ltd
10.2007 - 03.2012
Business Writing Essentials -
Sydney Writers' Centre
Bachelor of Design - Visual Communication
University of Western Sydney
High School Certificate -
Wyndham College
School Certificate -
Quakers Hill High School
Similar Profiles
ASHOK KUMARASHOK KUMAR
Technical Delivery manager at Gurgaon – Golf Australia/BMW Australia/NHP/Nissan Australia/BHP FoundationsTechnical Delivery manager at Gurgaon – Golf Australia/BMW Australia/NHP/Nissan Australia/BHP Foundations
Liam QuinnLiam Quinn
Pipe Reliner / Labour Hire at Pipe Management Australia / IStaff AustraliaPipe Reliner / Labour Hire at Pipe Management Australia / IStaff Australia
Ricardo RochaRicardo Rocha
Business Development Manager at Forklifts Australia - Access Group AustraliaBusiness Development Manager at Forklifts Australia - Access Group Australia
CHRISTIAN WAYNE PASCOCHRISTIAN WAYNE PASCO
Volunteer IT Club at Western Sydney CollegeVolunteer IT Club at Western Sydney College
Mitzi MoradaMitzi Morada
Sole Trader: Community Support Worker at MABLESole Trader: Community Support Worker at MABLE