Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Janssens

Ipswich,QLD

Summary

Dynamic and results-oriented professional with a proven track record at JBHIFI Retail, enhancing operations through strategic planning and effective communication. Excelled in customer service and problem-solving, significantly improving workflow and team collaboration. Skilled in product management and multitasking, adept at driving performance and achieving goals.

Overview

19
19
years of professional experience

Work History

Operations

JBHIFI Retail
07.2022 - Current
  • Improved production by optimizing workflows.
  • Educated staff on the importance of storeroom processes.
  • Maintained a clean and safe working environment.
  • Successfully completed weekly rolling stocktakes.
  • carefully packaged and sent all repairs.
  • liaised with repair agents and performed trouble shooting techniques.
  • Supervised daily operations by managing employees during shifts.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Received and dispatched stock.
  • Helped ensure daily and weekly goals were met.
  • Worked with outside departments on getting stock quickly and efficiently run to the shop floor to both benefit customers and ensure the storeroom was kept clear and safe for all team members.

Customer Support

IKEA
02.2022 - 07.2022
  • Provided support, answering inquiries about services and helping customers make informed decisions.
  • Delivered customer support, resolving technical issues and providing product guidance.
  • Elevated company reputation by delivering timely and exceptional customer support during peak hours.
  • Collaborated with a team to provide support through remote assistance and on-site visits.
  • Trained new hires on company policies, procedures, and best practices for superior customer support.


Sales Associate

Big W
02.2006 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Participated in visual merchandising, creating attractive displays.
  • Managed inventory to ensure product availability.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Education

High School Diploma -

Woodcrest State College
Springfield, QLD

Skills

  • Task Delegation
  • Strategic Planning
  • Task prioritisation
  • Product Management
  • Customer Service
  • Teamwork and Collaboration
  • Decision-Making
  • Positive Attitude
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
  • Managing Operations
  • Organizational Skills
  • Effective Communication

Timeline

Operations

JBHIFI Retail
07.2022 - Current

Customer Support

IKEA
02.2022 - 07.2022

Sales Associate

Big W
02.2006 - 02.2022

High School Diploma -

Woodcrest State College

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Cassandra Janssens