Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Khamo

SMB Specialist
Sydney,NSW

Summary

Performance-driven sales consultant with 5 years of experience selling in dynamic and fast-paced environments. Committed to working autonomously and with sense of urgency to meet and exceed territory sales goals. Adaptable and flexible to accommodate growing customer needs and requests.

Driven Optus SMB specialist with robust sales experience and established selling talents. Recognized for unique ability to convince and influence. Proactive and innovative with exceptional abilities in meeting or exceeding sales targets, financial objectives and departmental budgets. In-depth knowledge of Pronto and Jarvis.

Overview

6
6
years of post-secondary education
5
5
years of professional experience

Work History

Sales Consultant/SMB Specialist

Optus
Sydney, NSW
01.2019 - Current
  • Yes Optus Parramatta (Western Sydney Flagship store)- helped close 1011 SMB connections as the SMB specialist in FY20/21 and 158% to target for flagship store Business performance. Individual performance 355% to target.
  • Coaching/developing store consultants in Sales, SMB and operational excellence in a store with 25 headcount.
  • Built networks around Parramatta Westfield and CBD through marketing initiatives to drive Optus business sales and advocacy.
  • Providing world class customer experience, NPS 80, CSAT 9.4 March 2021.
  • Pronto, Word, Excel and Jarvis proficiency.

Assistant Manager

The Repair Shop
Sydney, NSW
05.2016 - 01.2019
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Meet sales KPI's
  • Inventory management
  • Visual merchandise
  • Rostering optimization
  • Phone repairing

Education

HSC - HSC

Bossley Park High School
Bossley Park
01.2010 - 11.2015

Skills

Software sales proficiency

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Timeline

Sales Consultant/SMB Specialist

Optus
01.2019 - Current

Assistant Manager

The Repair Shop
05.2016 - 01.2019

HSC - HSC

Bossley Park High School
01.2010 - 11.2015
Cassandra KhamoSMB Specialist