Cassandra Lauren Potter
Manly Vale,Australia
Summary
Dynamic Practice Manager with a proven track record at Myora Medical, enhancing patient satisfaction and optimizing practice operations. Leveraged organizational skills and empathy to foster a collaborative environment and develop strong patient relationships. Quick to learn, confidently improved workflows, ensuring compliance with regulations. Demonstrates professional excellence and exceptional people skills in diverse roles. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Practice Manager
Myora Medical
05.2022 - 05.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
CUSTOMER SERVICE/BUTCHER
THE FAIRLIGHT BUTCHER
01.2020 - 09.2022
- Organizing and presenting the meat and dry good goods to customers
- Sound knowledge of all of our products where they are sourced, what cuts suit what dish, method to cook and accompaniments that best suit what
- Friendly and warm to everyone that entered the shop giving them the best experience with us possible.
LEASING CONSULTANT
L.J.HOOKER
01.2018 - 01.2020
- Arranging and conducting viewings of available properties
- Advising clients about the leasing process
- Work with a wide range of people such as solicitors, owners, builders, cleaners and suppliers
- Ensured that the whole leasing process met legal requirements from start to completion.
MANAGER
C.R.POTTERS & SONS
01.2009 - 01.2017
- Performed and managed 15 staff in the daily duties pertaining to the successful operation of the shop
- Responsible for order processing, product in-take and organizing of outgoing deliveries
- Following and understanding budgets, invoices and sale plans
- Ordering of all products, sound knowledge of merchandise sold in house and to our customers.
Education
Tresham College (Sports & Physiotherapy)
12.2009
Oundle School
12.2005
Skills
Friendly
Personal Information
Hobbies: Gym, Netball, Reading, Cooking
Timeline
Practice Manager
Myora Medical
05.2022 - 05.2024
CUSTOMER SERVICE/BUTCHER
THE FAIRLIGHT BUTCHER
01.2020 - 09.2022
LEASING CONSULTANT
L.J.HOOKER
01.2018 - 01.2020
MANAGER
C.R.POTTERS & SONS
01.2009 - 01.2017
Tresham College (Sports & Physiotherapy)
Oundle School
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