Cassandra Stapleton
Summary
Dynamic and results-oriented banking professional with a proven track record of leading high-performing teams and enhancing branch performance while delivering exceptional client service. Expertise in coaching staff, managing daily operations, and ensuring regulatory compliance, consistently surpassing performance targets. Recognized for effective leadership, strategic decision-making, and fostering a collaborative work environment that drives productivity. Committed to promoting growth while upholding the highest standards of integrity and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bank Manager
Commonwealth Bank
05.2021 - Current
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Home Lending Specialist
Commonwealth Bank
02.2019 - 05.2021
- Comply with regulatory requirements
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- An advocate and role model for the wider team, who come to me for guidance to have appropriate conversations
- Manage, support and grow business relationships with existing clients and develop strategies to increase positive outcomes
- Demonstrate knowledge of the organisations vision and values
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
Branch Manager
Commonwealth Bank
08.2015 - 02.2019
- Managed, supported and grew business relationships with existing clients and developed strategies to increase outcomes
- Enhanced branch productivity by coaching and supporting employees based around the organisations vision and values
- Made sound business decisions to get tasks completed in a timely manner
- Maintained friendly and professional customer interactions
- Resolved complaints and issues involving both employees and clients
Customer Banking Specialist
Commonwealth Bank
02.2011 - 08.2015
- Provided primary customer service to clients in a fast-paced environment
- Educated customers on alternative banking options
- Completed highly accurate, high-volume money counts
- Observed all policy procedures regarding financial and customer information to prevent possible breaches and data misuse
- Identified sales opportunities and referred customers to specialists
Education
High School Diploma -
Glen Innes High School
Glen Innes, NSW11 2009
Skills
- Effective communication skills
- Strong integrity and professionalism
- Effective time management
- Effective verbal and written communication
- Team collaboration skills
- Dedicated team contributor
- Effective problem solver
- Effective listening skills
Certification
Class C open car licence
Certificate 5 in Banking Services
Referees
Michelle Smith
0472 811 114
Timeline
Bank Manager
Commonwealth Bank
05.2021 - Current
Home Lending Specialist
Commonwealth Bank
02.2019 - 05.2021
Branch Manager
Commonwealth Bank
08.2015 - 02.2019
Customer Banking Specialist
Commonwealth Bank
02.2011 - 08.2015
High School Diploma -
Glen Innes High School
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