Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cassandra Murray

Perth,WA

Summary

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Positive outlook and ready to work attitude. I would be the ideal candidate for the Clinical Coordinator Role at CBHS due to my extensive past Critical Care Nursing and Health Insurance experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Nurse, Emergency Department

Emergency Department - Fiona Stanley Hospital
06.2022 - Current
  • Provide patient centered care to patients and their families during their emergency admission, ensuring that I provide care that is respectful, professional and that represents the NMBA Nursing Standards
  • Triaging patients in correlation with the Australasian Triage Scale
  • Conducting comprehensive Primary and Secondary Nursing assessments – ensuring that safe and correct interventions are commenced in order to preserve the health and wellbeing of the patient and myself
  • Conduct appropriate nursing interventions such as ECG’s, inserting Intravenous access and obtaining pathology, including Venous Blood Gases, collecting full vital signs regularly, attending to imaging requests or discussing further interventions with the medical team.
  • Administering of medications including Scheduled medications
  • Continuous monitoring of patients health by taking accurate vital sign observations, looking for any changes or signs of possible clinical deterioration which could include increased work of breathing, injuries, altering level of consciousness, decreased mobility level, wounds, drains or attachments, skin colour and tone changes and mental health deterioration
  • Work as part of a multi-disciplinary team in patient resuscitations
  • Use effective communication techniques such as HAIDET, ISBAR, documenting patient’s care notes in the progress notes, completing IIMS reports where necessary, and providing safe and detailed clinical handovers.
  • Engaging in opportunities to develop clinical knowledge and nursing skills that will enhance patient care

Registered Nurse

Intensive Care Unit - Lingard Private Hospital
01.2022 - 05.2022

Registered Nurse

Maitland Emergency Department
09.2020 - 12.2021

Registered Nurse

John Hunter Hospital
02.2020 - 09.2020
  • Wards: H3 (Trauma/Head and Neck) E2 (Urology)

Customer Service Subject Matter Expert

NIB HEALTH INSURANCE
11.2016 - 02.2020
  • Delivered technical advice and educational support to frontline consultants, enhancing their ability to provide high-quality responses to customer inquiries and elevate service standards
  • Contributed to business projects such as the ’11 Star Customer Experience Project,’ focusing on delivering personalised care to new members through expert knowledge, superior customer service, and exceptional written communication
  • Demonstrated strong organisational skills by effectively prioritising and managing tasks, ensuring all work and management requests were completed to a high standard and within designated timeframes
  • Maintained efficient and timely communication with colleagues, ensuring accurate and effective information exchange
  • Traveled to Manila, Philippines to train and support the contact centre, improving overall customer service by evaluating call quality, enhancing the explanation of health insurance, and optimising system navigation
  • Engaged agents through workplace activities that fostered a motivated and goal-oriented environment.

Education

Bachelor of Nursing -

University of Newcastle
Newcastle, NSW
12.2019

Skills

  • Comprehensive patient assessments using the A-G assessment tool
  • Basic and Advanced Life Support
  • Collection of pathology including swabs, blood and Covid testing
  • Insertion of Intravenous Cannulas, Indwelling Catheters and Nasogastric Tubes
  • Administration of S4 and S8 medications via oral or intravenous
  • Administration of blood products
  • Application of cervical collars, braces, and other orthopaedic aids
  • Attending to ECG’s, interpreting results in consult with Medical Officers
  • Assessing patient results to aid in assisting patient diagnosis and treatment plans

Certification

  • Basic Life Saving
  • Advanced Life Saving
  • WWCC Certificate
  • Trauma Nursing Core Course

References

  • Lichelle Hackett, Nurse Unit Manager Fiona Stanley Hospital, (08) 6152 7638
  • Jessica Standen, Contact Centre Manager, NIB Health Funds, 0466 466 099

Timeline

Registered Nurse, Emergency Department

Emergency Department - Fiona Stanley Hospital
06.2022 - Current

Registered Nurse

Intensive Care Unit - Lingard Private Hospital
01.2022 - 05.2022

Registered Nurse

Maitland Emergency Department
09.2020 - 12.2021

Registered Nurse

John Hunter Hospital
02.2020 - 09.2020

Customer Service Subject Matter Expert

NIB HEALTH INSURANCE
11.2016 - 02.2020

Bachelor of Nursing -

University of Newcastle
Cassandra Murray