Cassandra Nader

• Managing our day-to-day finished goods movements:

• Own the process of accurate finished goods management, including cancellations; add to stock through Sealynet.

• Liaise with the Customer Care and Despatch Supervisors regarding any movements and returns back into the factory.

• Hold regular meetings to ensure correct processes have been followed in regard to cancellations.

• Support the Despatch team with any issues arising from short supply or missing pieces.

• Take ownership of the end-of-month finished goods stock take process.

• Maintain and update inventory records to reflect the physical movement of products.

• Perform regular checks of finished goods and follow up on any discrepancies.

• Forecast raw materials on a daily and monthly basis.

• Oversee the acquisition of materials needed for production.

• Review stock levels regularly to ensure that sufficient stock is on hand.

• Ensure quality control measures are adhered to, and attend to product quality issues as they arise.

• Set, manage, and review purchasing policies and procedures.

• Liaise with management to keep them up to date with any delays or issues, and address any concerns they have during the purchasing process.

• Run regular MRP reports as part of your Inventory Control function.

• Maintained pharmacy counter and related areas in clean, neat, and organized fashion.
• Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
• Opened incoming supplies and stocked in correct location.
• Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
• Restocked shelves and prepared expired drugs for return.
• Performed filing, copying, faxing and other clerical tasks.
• Prepared medication labels with item name and quantity.
• Delivered quality care to customer through close collaboration with pharmacist.
• Trained new pharmacy staff in procedures and customer service standards.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

• Managed reception duties, including prompt call handling and taxi bookings.
• Coordinated mail and courier services to ensure timely deliveries.
• Administered induction checklists and maintained sign-in sheets for new contractors.
• Organized and scheduled upcoming events to enhance operational efficiency.
• Set up function spaces and lunchrooms, supporting chef during service.
• Ensured cleanliness of function areas and showroom throughout events.
• Processed consultants’ timesheets and travel arrangements efficiently.
• Assisted administration coordinator with projects and administrative tasks as needed.

• Administrative duties, attending to inquiries, answering calls promptly and appropriately, scheduling organization, and managing cash flow.
• Office administration duties include printing, photocopying, utilizing Microsoft Office (Excel), and rostering (Kronos). Utilized Microsoft Office (Excel) to manage customer bookings (mobility equipment – power shoppers and wheelchairs), lost and found property, and car park audit.
• Liaising with customers, contractors, and retailers in a professional manner within a busy environment.
• Trained new team members in cash register operations, stock procedures, and customer service.
• Lead and develop my teams to deliver an amazing customer experience daily.
• Trained new valet team members in ticketing, utilized Microsoft Office (Excel), and managed cash flow.
• Assisted new valet and concierge team members with completing the training process and all IT inquiries.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.