Cassandra Palmer
Seabrook,VIC
Summary
Adept at troubleshooting, I significantly enhanced operational efficiency in the Warehouse at KONE Elevators. Leveraging strong vendor relations and problem-solving aptitude, I streamlined procurement processes, achieving notable cost savings. My professionalism and team-building skills fostered a collaborative work environment, driving continuous improvement and stakeholder satisfaction.
Overview
4
4
years of professional experience
Work History
Warehouse Administrator
KONE Elevators & Escalators
09.2024 - Current
- Extensive knowledge of electrical Lift, escalator & automatic door parts to maintain, service & install into buildings, whether it be within modifications or new installs or servicing & maintaining them within the buildings.
- Have acknowledged which parts are more frequently replaced when servicing and maintaining lifts and escalators, have ordered and kept stock locally for technicians.
- Have forklift licence/high risk work licence, to unload and load deliveries that are heavy with forklift onto the trucks.
- Have ordered, sourced researched parts for the technicians orders for their electrical maintenance on lifts and escalators, such as contactors are the right voltages and have the correct contacts and relays have the correct pins or are latching or non latching relays or the signal relays are tailored to suit a range of operational requirements. And also to ensure that the orders are correct, when the requisitions are created through a company widely used enterprise resource planning (ERP) system.
- Documented the incoming parts and orders through the Company's widely used ERP System. Making sure all parts distributed to the correct technicians for the correct sites for servicing lifts and escalators.
- Have reviewed 50+ original drawings of lifts and to see what parts were originally installed and what part would be able to substitute any superseded parts as well as to see the sizes of different areas of the lifts and etc.
- Have assisted when technician's required assistance in warehouse.
- Have updated firmware software on the calling systems for the lifts and the phones in the lifts to make sure if there ever is a passenger stuck in a lift that they are able to always call out and let someone know if the lift stops running.
- Implemented a process and. Selection mode to decide which parts are more suited for the technicans requirements when ordering old and superseded parts.
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Developed and strengthened supplier relationships.
- Improved supplier relationships through regular communication, timely payments, and transparent dealings.
- Reduced costs with meticulous supplier negotiation and strict adherence to budget constraints.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Achieved cost savings by conducting thorough market research before initiating the purchasing process.
- Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Supported sustainability efforts within the organization by procuring environmentally friendly materials whenever possible.
- Optimized procurement processes by implementing streamlined strategies and efficient communication methods.
- Contributed to company profitability by identifying innovative ways to cut costs without compromising essential business functions or stakeholder satisfaction levels.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Collaborated cross-functionally to identify opportunities for improving efficiency in purchasing procedures.
- Assisted in the development of annual budgets by forecasting procurement needs accurately based on historical data analysis.
- Organized competitive bidding processes among suppliers to ensure fair pricing opportunities while maintaining high product quality standards.
- Sourced high-quality products by establishing stringent selection criteria for potential suppliers based on quality, price, and service reputation.
- Procured materials for squadron maintenance and repair services.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Implemented policies and procedures for optimal purchasing methods and cost control.
- Provided accurate and up-to-date records of leading procurement procedures.
- Utilized software to order, track and invoice product shipments.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
Interal Sales Representative
Migomag
05.2024 - 09.2024
- Assisted with creating scripts and responses for consumer interaction.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Teamed with partners to close deals for sales development.
- Queried database for prospects within possible assignment territories.
- Introduced Type products to consumers and promoted products currently in stock to increase sales volumes.
- Researched and identified possible new accounts for sales development.
- Delivered sales presentations and Product or service demonstrations to prospective new accounts using video conferencing technology.
- Identified consumer interests and key market identifies for new accounts.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Performed effective online demonstrations to prospects using Software.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
- Streamlined the sales process by implementing efficient tracking methods for prospects and customer interactions.
- Spearheaded initiatives aimed at improving operational efficiency, such as streamlining workflows or adopting new technologies that enhance team productivity levels.
- Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Collaborated with account managers on upselling strategies, increasing overall revenue from existing clients.
- Conducted comprehensive market research to identify trends and areas of opportunity for business expansion efforts within target markets.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Assisted in training new hires, sharing extensive knowledge of products, systems, and best practices in internal sales processes.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
Warehouse Administrator
KONE Elevators & Escalators
03.2022 - 04.2024
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
- Streamlined shipping procedures, reducing errors and decreasing lead times for customers'' orders.
- Optimized storage capacity within the warehouse by reorganizing layouts and managing efficient space utilization practices.
- Oversaw annual physical inventory counts, reconciling discrepancies quickly to maintain up-to-date stock information for all products.
- Reduced order processing time by coordinating with cross-functional teams and optimizing workflow procedures.
- Developed strong relationships with suppliers, negotiating competitive pricing for materials and services.
- Contributed to company-wide sustainability initiatives by promoting recycling and waste reduction efforts within the warehouse environment.
- Coordinated equipment maintenance schedules, minimizing downtime due to machinery malfunctions or repairs needed.
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
- Facilitated communication between different shifts within the warehouse team, ensuring seamless handovers of responsibilities and duties each day.
- Implemented loss prevention strategies to minimize shrinkage rates and protect valuable assets within the warehouse facilities.
- Improved warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Established performance metrics for staff members, setting clear expectations while promoting a results-driven work culture within the warehouse team.
- Implemented staff training programs to improve overall productivity and increase employee retention rates.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Participated in budget planning for the warehouse department, identifying opportunities for cost savings while maintaining high-quality service standards.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed established business practices and improved processes to reduce expenses.
- Integrated warehouse operations with existing and new business processes.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained up-to-date knowledge of industry trends and best practices, applying insights to improve procurement operations.
- Conducted market research for potential vendors, identifying those that met quality and pricing requirements.
- Coordinated purchasing efforts across departments to consolidate orders and leverage volume discounts from suppliers.
- Streamlined procurement processes by implementing new software and organizational strategies.
- Facilitated clear communication between stakeholders at all stages of the procurement process to ensure alignment on objectives and expectations.
- Collaborated cross-functionally to identify opportunities for improved procurement efficiency and cost reductions.
- Trained team members on current procurement practices, fostering a culture of knowledge sharing within the department.
- Managed supplier relationships, ensuring timely deliveries and high-quality products.
- Developed sourcing strategies for various categories, resulting in reduced lead times and lower costs.
- Participated in industry conferences and events, staying informed on emerging trends and establishing valuable connections with suppliers and industry peers.
- Negotiated favorable contract terms with suppliers, securing advantageous pricing and delivery schedules.
- Maintained complete documentation and records of all purchasing activities.
- Reduced company expenses with effective cost-saving measures in vendor negotiations.
- Oversaw annual budgeting process, ensuring accurate allocation of funds for procurement activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Utilized software to order, track and invoice product shipments.
- Reduced production downtime by overseeing quality control and assembly.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Conducted research to address shipping errors and packaging mistakes.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Promoted brand at industry events and through ongoing networking efforts.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Collaborated with manufacturing and supply chain management.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
Call Centre Operator
Probe Group
08.2020 - 03.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Certificate II - Electrotechnology
Holmesglen Institute of TAFE
North Melbourne, VIC06.2024
Skills
- Safety awareness
- Troubleshooting skills
- Hand and power tools
- Wiring techniques
- Finish work
- Lockout and tagout procedures
- Lighting installation
- Electrical maintenance and repair
- Fault tracing
- Wiring diagrams and plans
- PLC programming
- Junction box assembly
- Power and hand tool operation
- Fall protection
- Test equipment operation
- Problem-solving abilities
- Multitasking abilities
- Reliability
- Safety Procedures
- Training and mentoring
- Team building
- Professionalism
- Time management abilities
- Adaptability
- Equipment Inspection
- Problem-solving aptitude
- Vendor Relations
- Technical Documentation
- Troubleshooting and diagnosis
- Communication Skills
- Electro-mechanical proficiency
- Detail orientation
- AC/DC power and control systems
Accomplishments
White card, Construction Safety Induction Card.
Full Australian Manual Driver's Licence.
Cert
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Warehouse Administrator
KONE Elevators & Escalators
09.2024 - Current
Interal Sales Representative
Migomag
05.2024 - 09.2024
Warehouse Administrator
KONE Elevators & Escalators
03.2022 - 04.2024
Call Centre Operator
Probe Group
08.2020 - 03.2022
Certificate II - Electrotechnology
Holmesglen Institute of TAFE
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