CASSANDRA PERRY
EAST CANNINGTON
Summary
With a proven track record at BANKWEST, I excel in handling high-volume transactions and resolving complex customer issues, showcasing my attention to detail and exceptional problem-solving skills. My experience spans banking operations and customer service, where I've significantly enhanced client satisfaction and operational efficiency. Skilled in money handling and relationship building, I thrive in dynamic environments, driving positive outcomes, with solid history of managing bank operations and leading teams to achieve financial goals. Proven track record in enhancing customer satisfaction and streamlining processes. Demonstrated leadership and decision-making abilities in dynamic environments.
Results-driven within a call center environment with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
17
17
years of professional experience
Work History
Bank Teller
BANKWEST
03.2009 - 10.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Participated in continuous professional development programs, staying current on industry trends and best practices in banking operations.
- Managed risk by identifying potential fraud cases and implementing preventive measures.
- Promoted a culture of teamwork within the branch environment by actively participating in team building initiatives.
- Provided exceptional customer service, resolving issues promptly and maintaining positive client relationships.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
Call Operator
City of Perth Parking
09.2008 - 03.2009
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
- Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
- Collaborated with team members to resolve complex customer issues, ensuring a satisfactory outcome.
- Promoted a positive workplace culture by actively participating in team-building activities and supporting fellow operators during challenging situations.
- Used multiple systems when dealing with customers over the phone to record Parking machine faults and to request technicians to attend the site to resolve technical faults with machines.
Call Center Representative
Telstra
12.2006 - 06.2008
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Year 12
Sevenoaks Senior College
Cannington11-2006
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Relationship building
- Data entry efficiency
- Sales and Cross-selling
- Decision-making
- Customer needs assessment
- Fraud detection
- Signature verification
- Upselling skills
- Time management
- Problem-solving
- Clear communication
- Phone etiquette
- Conflict resolution
- Confidentiality awareness
Timeline
Bank Teller
BANKWEST
03.2009 - 10.2023
Call Operator
City of Perth Parking
09.2008 - 03.2009
Call Center Representative
Telstra
12.2006 - 06.2008
No Degree - Year 12
Sevenoaks Senior College
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