Cassandra Pool
Bendigo
Summary
Committed job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Demonstrated ability to thrive under pressure and adapt quickly to new situations and challenges, ensuring optimal enhancement of the organizational brand. Seasoned Life Coach experienced in working closely with individuals to promote life management and coping skills. Caring and highly motivated, with a strong grasp of coaching techniques, documentation standards, and resource programs. Excited to bring extensive experience in the field to a dynamic new role within a growing team.
Overview
31
31
years of professional experience
Work History
Hypnotherapist - Life Coach
Mind over matter therapy solutions
05.2021 - Current
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
- Helped clients set weekly goals and plan how to accomplish objectives.
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Helped patients with frequent irritability, bad habits and high stress levels through individual and group sessions.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Completed detailed documentation of sessions, patient notes and recommendations.
Full Time Carer
Private /Family
08.2016 - Current
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Consulted with client care team to continually update care plans.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Cashier Assistant
Target
01.1996 - 06.1996
- Assisted with customer requests and answered questions to improve satisfaction.
- Interacted politely with customers to promote quality service during checkout.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
Skate Coach
Bendigo Roller Ramer
05.1994 - 06.1996
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Established professional relationships with team members and coaches.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Developed and implemented rigorous practice routines to enhance player skills and promote teamwork.
- Assessed player abilities and assigned positions according to individual strengths.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Trained athletes in proper use of equipment for safety and maximum results.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Worked closely in training capacity with fellow student-athletes during off-season.
Cashier Assistant
IGA stonemans
02.1994 - 06.1996
- Assisted with customer requests and answered questions to improve satisfaction.
- Interacted politely with customers to promote quality service during checkout.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Verified customer age requirement for alcohol or tobacco purchases.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Diploma - Clinical Hypnotic Science
Hypnotherapy Training Australia
Nsw12.2022
Training - Psychotherapy
The Association of Hypno-oncology
Online01.2022
Further Training - Hypnotherapy
International Institute Complimentary Therapists
Online07.2021
Further Training - Life Coaching And NlP
Art of Coaching
Online06.2021
Training - Hypnotherapy
Australian Success Academy
Online05.2021
High School Diploma -
Bendigo Senior Secondary School
Bendigo12.1996
Skills
- Client assistance
- Positive communication strategies
- Behavior modeling
- Program support
- Care Planning
- Decision Making
- Individual Counseling
- Behavior Modeling
- Coping Methods
Timeline
Hypnotherapist - Life Coach
Mind over matter therapy solutions
05.2021 - Current
Full Time Carer
Private /Family
08.2016 - Current
Cashier Assistant
Target
01.1996 - 06.1996
Skate Coach
Bendigo Roller Ramer
05.1994 - 06.1996
Cashier Assistant
IGA stonemans
02.1994 - 06.1996
Diploma - Clinical Hypnotic Science
Hypnotherapy Training Australia
Training - Psychotherapy
The Association of Hypno-oncology
Further Training - Hypnotherapy
International Institute Complimentary Therapists
Further Training - Life Coaching And NlP
Art of Coaching
Training - Hypnotherapy
Australian Success Academy
High School Diploma -
Bendigo Senior Secondary School
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