Cassandra Portelli
Essendon,Vic
Summary
A passionate and highly motivated individual with a Criminology and Psychological Science double degree. Focused on victim support and dedicated to positively impacting the lives of those affected by crime, not just those affected directly but also indirectly. Possessing strong problem-solving skills and a keen ability to communicate effectively with diverse audiences. Committed to academic excellence and eager to apply theoretical knowledge to real-world situations.
Overview
9
9
years of professional experience
Work History
Family Violence Practitioner
The Orange Door
06.2025 - Current
- Communicates effectively with respondents.
- Perform assessments to identify needs and provide referrals for continued assistance.
- Provides strategic case management support.
- Emphasizes accountability and change to mitigate family violence risk factors.
Registrar
VOCAT
10.2024 - 06.2025
- Successfully engage in productive collaboration with a wide range of stakeholders, via email or phone calls, encompassing the Judiciary, Victoria Police, legal practitioners, various court user groups, and members of the public, maintaining professionalism and providing accurate information
- Drafting and managing administrative and statutory documentation.
- Collaborate seamlessly with the Registrar on a daily basis, ensuring efficient workflow and communication.
- Meticulously preparing files for Magistrates, adhering to procedural requirements.
- Ensuring timely payment of invoices to respective parties, meticulously verifying accuracy and adherence to financial protocols.
Administrative Deputy Registrar
VOCAT
10.2023 - 10.2024
- Effectively collaborated with a diverse array of stakeholders, including the Judiciary, Victoria Police, legal practitioners, various court user groups, and members of the public.
- Actively utilised powers granted under the Victims of Crime Assistance Act 1996, alongside other Acts and Rules.
- Encompassed tasks such as preparing and processing administrative and statutory documentation.
- Exercised discretionary statutory powers.
- Applied professional judgment in adhering to legislative requirements, established rules and precedents, and the Practice Directions outlined by the Tribunal.
Level 3 Sales Assistant
Craigieburn Pandora
11.2021 - 10.2023
- Conducted comprehensive onboarding and training sessions for new team members, ensuring a smooth integration into their roles and fostering a culture of continuous learning.
- Demonstrated exceptional leadership abilities while serving as an L3 manager to a team of employees, effectively delegating tasks and optimizing workflow efficiency.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activation.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current
Work Placement
VOCAT
06.2023 - 07.2023
- Assisted the application process by meticulously gathering the required documentation and submitting applications within prescribed timelines.
- Acted as the primary point of contact for application inquiries, providing prompt and accurate information to stakeholders and ensuring a seamless application experience.
- Collaborated closely with the teams to facilitate the processing of invoices and resolve any discrepancies or issues promptly.
- Skilfully handled the daily influx of mail, efficiently sorting, opening, and disbursing mail to appropriate recipients in a time-sensitive manner.
- Participated actively in team meetings, contributing valuable insights to optimise processes and boost overall productivity.
Dispensary Technician
Raymond’s Pharmacy Kempsey
02.2018 - 01.2021
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Processed pharmacy payments by ringing up customers on the cash register and handling cash and credit transactions.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates, and placing orders.
- Provided filled prescriptions to customers, included medication information sheets, and coordinated consults.
- Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Packed Webster Packs for nursing homes and other customers.
Pharmacy Assistant
Daylesford Pharmacy
09.2016 - 01.2018
- Maintained pharmacy counter and related areas in a clean, neat, and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours, and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Opened incoming supplies and stocked them in the correct locations.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Restocked shelves and prepared expired drugs for return.
- Performed clerical functions, including filing, copying, and faxing.
- Prepared medication labels with item names and quantities.
- Arranged retail products in the pharmacy area according to merchandising planograms and placement needs.
- Answered customer questions about prescribed and OTC medications.
- Trained new pharmacy staff in procedures and customer service standards
Education
Bachelor of - Criminology and Psychological Science
La Trobe University
11.2024
Skills
- Fast Learner
- Ability to Work in a Team
- Effective Time Management
- Excellent Communication Skills
- Strategic Planning Skills
- Ability to Multitask
- MARAM trained
Timeline
Family Violence Practitioner
The Orange Door
06.2025 - Current
Registrar
VOCAT
10.2024 - 06.2025
Administrative Deputy Registrar
VOCAT
10.2023 - 10.2024
Work Placement
VOCAT
06.2023 - 07.2023
Level 3 Sales Assistant
Craigieburn Pandora
11.2021 - 10.2023
Dispensary Technician
Raymond’s Pharmacy Kempsey
02.2018 - 01.2021
Pharmacy Assistant
Daylesford Pharmacy
09.2016 - 01.2018
Bachelor of - Criminology and Psychological Science
La Trobe University
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