Cassandra Reale
Gold Coast,QLD
Summary
For six years from 2015, i have been working in the Hospitality industry, learning and sharpening my skills and knowledge in both the Cafe and Restaurant settings, to which i have learned how to properly handle food & beverages, learning communication skills, table preparations, Allergies requirements and to be able to work a Team Work environment. I then started my career as an Early Childhood Educator, in where i learnt to evolve my communication skills, work in a changeable environment, collaborative team work, first aid training and skillfully handles day-to-day activities in a classroom setting.
Overview
10
10
years of professional experience
Work History
Educator
Enrich Early Learning
08.2020 - 01.2024
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Working in a fast paced interchangeable environment.
- Strengthened parent-teacher relationships through consistent communication.
Waitress Trainee
Voco Hotel
12.2015 - 08.2020
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
Cafe Worker
Gloria Jeans
07.2014 - 09.2015
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Education
Certificate III / Diploma - Childcare Education - Early Childhood Education
Imagine Education
Southport, QLD07.2020
High School Diploma -
Benowa State High School
Benowa, QLD10.2015
Skills
- Continuing Education
- Teamwork - Collaboration
- Group and Individual Instruction
- Communication Skills
- Child Development
- Customer Training
- Allergy Awareness
- Order Taking
- Handling Complaints
- Active listening
- Cleanliness
- Positive attitude
- Memory retention
- Time management
- Menu knowledge
- Problem-solving
- Customer service
- Table setting
- Safe Food Handling
- Beverage Preparation
- Food Service Standards
Hobbies
- Reading leisurely
- Creative Hobbies
- Working - Out
- Family Quality Time
- Cooking
Timeline
Educator
Enrich Early Learning
08.2020 - 01.2024
Waitress Trainee
Voco Hotel
12.2015 - 08.2020
Cafe Worker
Gloria Jeans
07.2014 - 09.2015
Certificate III / Diploma - Childcare Education - Early Childhood Education
Imagine Education
High School Diploma -
Benowa State High School
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