Cassandra Rita Maric
Congarini North
Summary
Experienced Fun Activity Coordinator skilled in creating engaging and age-appropriate routines and activities for children from diverse backgrounds. Trained in First Aid, CPR, and recreation oversight, ensuring participant safety and well-being. Maintains a fun and interactive environment while upholding program rules and regulations. Motivates staff to deliver exceptional experiences for all participants.
Overview
21
21
years of professional experience
Work History
Administrative Coordinator/Small Business Owner
Mid North Coastal Fishing Tours
01.2023 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Took booking for our 4 different Drone Fishing Tours Options
- Built our Website.
- Created content for websites and online publications.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Managed content across multiple platforms for widest audience reach.
- Fishing Guide Assistant
- Checked tour vehicles for cleanliness, safety and functionality.
- Completed bi-weekly payroll for 2 employees.
SWIM INSTRUCTOR- Customer Service
Macksville Fitness and Aquatic Centre
01.2020 - Current
- Lead diverse swim lessons, enhancing skills and confidence for all abilities
- Assess and adjust swim levels to match participant abilities, ensuring accurate placement
- Facilitate inclusive sessions for children with disabilities, promoting a supportive environment
- Maintain open communication with parents, providing constructive feedback and updates
- Implement comprehensive safety protocols, maintaining an accident-free environment
- Conduct thorough swim ability assessments, ensuring accurate level placement
- Build strong rapport with parents and participants, offering constructive feedback
- Facilitate open communication to enhance program effectiveness
- Meticulously adhere to class schedules and attendance targets
- Complete required documentation promptly, contributing to efficient program management
- Actively contribute insights in staff meetings to improve instruction quality
- Propose and implement new teaching techniques to enhance learning outcomes
- Pioneered adaptive teaching methods for diverse abilities, fostering inclusive learning environment and enhancing skill development across all levels
- Optimized swim level assessments, ensuring precise participant placement and accelerating progress through tailored instruction techniques
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided exceptional customer service and addressed customer inquiries.
- Educated employees on register use, merchandising, and customer service.
DIVE INSTRUCTOR / DIVE MASTER
South West Rocks Dive Centre
01.2011 - 01.2023
- Instruct scuba diving, ensuring safety and skill mastery in diverse environments
- Monitor student progress, providing tailored guidance for confidence and readiness
- Maintain equipment and logistics, ensuring smooth operations and safety compliance
- Manage emergencies calmly, ensuring student safety and effective problem resolution
- Verify documentation accuracy, maintaining organized and reliable client records
- Leads advanced diving courses with a max of 6 students, ensuring student safety and skill mastery in challenging underwater environments while optimizing training programs
- Coordinates seamlessly with boat crew and fellow instructors to deliver exceptional diving experiences, fostering a supportive team atmosphere
- Meticulously maintains diving equipment and verifies documentation accuracy, ensuring operational efficiency and reliable client record-keeping
- Achieves consistently high student certification rates through personalized instruction and thorough safety protocol implementation
SUPERVISOR
Tabatinga Kempsey
01.2016 - 01.2017
- Oversaw daily operations of play center, enhancing team efficiency and customer satisfaction
- Implemented training programs, improving staff skills and service quality
- Resolved customer issues, fostering loyalty and repeat business
- Organized events, boosting customer engagement and center visibility
- Streamlined hiring, ensuring high-quality staff aligned with company values
- Revitalized marketing strategies through engaging website content and social media campaigns
- Identified key channels to attract new customers
- Orchestrated diverse events including birthday parties and shows
- Fostered team collaboration of 12 staff for seamless execution and guest satisfaction
DIVE MASTER/ HOSTESS
Rodney Fox Great White Sharks Expedition
01.2015 - 11.2015
- Welcomed guests, assisted with gear, ensuring safe and memorable shark encounters
- Led dives groups of 4, expertly spotting sharks, enhancing guest adventure experience
- Maintained equipment, filled tanks, ensuring seamless operations
- Assisted chef with meal prep, enhancing guest satisfaction
- Optimized dive schedules, maximizing shark sighting opportunities
- Meticulously maintained dive equipment and filled tanks, contributing to seamless expedition operations and enhancing overall guest experience
- Partnered with chef in galley operations, assisting in food preparation and maintaining cleanliness, elevating guest satisfaction during the expedition
HOSTESS / DECK HAND
Karma IV Sealife
01.2015 - 11.2015
- Welcomed guests of 80 people aboard, ensuring high satisfaction and seamless operations
- Managed bar service with responsible alcohol handling, enhancing guest experience
- Conducted routine maintenance, supporting vessel functionality and safety
- Balanced guest relations and deck duties, boosting crew effectiveness
- Adapted quickly to maritime roles, contributing to smooth sailing operations
- Orchestrated seamless guest experiences aboard, balancing hospitality and maritime duties to ensure exceptional satisfaction and operational efficiency
- Streamlined bar operations, implementing responsible alcohol service protocols that significantly enhanced guest satisfaction and safety standards
- Executed meticulous vessel maintenance routines, contributing to flawless functionality and adherence to stringent maritime safety regulations
SENIOR PARK ATTENDANT
The Big Banana
01.2013 - 01.2014
- Managed park attractions, enhancing guest satisfaction and operational efficiency
- Coordinated staff across multiple areas, improving team performance and service delivery
- Handled financial transactions accurately, ensuring smooth daily operations
- Organized events and bookings, increasing visitor engagement and repeat patronage
- Managed diverse park attractions, enhancing visitor experience through efficient ticketing, engaging theatre presentations, and dynamic laser tag missions
- Orchestrated seamless operations across multiple park areas, ensuring meticulous attention to safety, maintenance, and customer satisfaction
- Coordinated staff effectively across various park zones, fostering teamwork to deliver exceptional service and maintain smooth operations
- Streamlined booking processes and inquiry handling, significantly improving response times and boosting customer engagement
WAITRESS/COOK/CASHIER
A Pizza This A Pizza That
01.2004 - 01.2013
- Greeted guests warmly, enhancing customer satisfaction and repeat visits
- Efficiently processed orders and payments, ensuring accurate transactions
- Resolved customer issues promptly, improving dining experience and feedback
- Maintained a clean dining environment, contributing to a welcoming atmosphere
- Mastered multitasking as Waitress/Cook/Cashier, balancing customer service with food prep and cash handling, enhancing operational efficiency
- Streamlined order-taking process, reducing wait times and boosting customer satisfaction in high-volume pizza restaurant environment
- Fostered team synergy between front and back-of-house, ensuring seamless service delivery and prompt order fulfillment during peak hours
- Maintained meticulous food safety standards, adhering to health regulations while preparing and serving diverse menu items
BAR ATTENDANT
Seabreeze Hotel
01.2012 - 12.2012
- Served drinks and managed bar operations, enhancing customer satisfaction and service efficiency
- Crafted cocktails and maintained inventory control, ensuring seamless bar functionality
- Collected payments and operated cash registers, contributing to smooth financial transactions
- Ensured workplace hygiene and safety, upholding health standards and security measures
PURSER
Deep Sea Divers Den
03.2008 - 09.2011
- Managed hotel-like operations for 48 guests, ensured smooth bar service
- Handled stock control, ordering, and cash reconciliation across vessels
- Engaged with diverse customers, enhancing their travel experience
- Managed vessel operations, overseeing crew and servicing passengers
- Coordinated accommodations, bar operations, and customer interactions
- Implemented efficient stock control and ordering systems
- Handled daily cash transactions and reconciliations, ensuring financial accuracy
- Led a diverse team in delivering exceptional service to guests from various backgrounds
- Fostered a cohesive work environment on busy day trips
- Optimized onboard operations, enhancing guest satisfaction and streamlining processes for both day trips and overnight accommodations
- Maintained meticulous records for inventory, finances, and guest services
- Ensured compliance with maritime regulations and safety standards
WAITRESS/HOSTESS
Stage West Dinner Theatre
01.2009 - 01.2010
- Greeted and seated guests, ensuring comfort and menu understanding
- Handled drink orders and maintained table cleanliness
- Managed cash and Eftpos transactions with accuracy
- Supported a 400-seat restaurant, maintaining a 5-star reputation
- Enhanced customer satisfaction through proactive service
- Elevated dining experience for 400+ guests nightly, balancing efficient service with personalized attention to maintain 5-star reputation
- Orchestrated seamless guest journey from greeting to departure, ensuring impeccable table management and proactive fulfilment of customer needs
Education
ALL ABILITIES SWIM INSTRUCTOR -
Royal Life Australia
Macksville, NSW10.2023
Diploma OF BUSINESS AND TOURISM MANAGEMENT - TOURISM MANAGEMENT
William Blue College of Hospitality Management
Sydney, NSW01.2016
OPEN WATER DIVE INSTRUCTOR - PROFESSIONAL DIVING AND INSTRUCTION
SDI, TDI And ERDI - InternationalTraining Inc
South West Rocks, NSW01.2016
CERTIFICATE II IN TRANSPORT AND DISTRIBUTION - COXSWAIN
TAFE NSW
Coffs Harbour, NSW01.2014
CERT III MARINE STUDIES -
TAFE NSW
Coffs Harbour, NSW11.2008
Skills
- Customer service
- Staff training
- Complaint resolution
- Account management
- Team collaboration
- Risk assessment
- Creative problem-solving
- Conflict resolution
- Public speaking
- Time management
- Event planning
- Water rescue
- Child supervision
- Adaptability and dependability
Languages
English
Hobbies and Interests
- Diving
- Fishing
- Walking
- Travelling
- Swimming
- Anything with my kids
Timeline
Administrative Coordinator/Small Business Owner
Mid North Coastal Fishing Tours
01.2023 - Current
SWIM INSTRUCTOR- Customer Service
Macksville Fitness and Aquatic Centre
01.2020 - Current
SUPERVISOR
Tabatinga Kempsey
01.2016 - 01.2017
DIVE MASTER/ HOSTESS
Rodney Fox Great White Sharks Expedition
01.2015 - 11.2015
HOSTESS / DECK HAND
Karma IV Sealife
01.2015 - 11.2015
SENIOR PARK ATTENDANT
The Big Banana
01.2013 - 01.2014
BAR ATTENDANT
Seabreeze Hotel
01.2012 - 12.2012
DIVE INSTRUCTOR / DIVE MASTER
South West Rocks Dive Centre
01.2011 - 01.2023
WAITRESS/HOSTESS
Stage West Dinner Theatre
01.2009 - 01.2010
PURSER
Deep Sea Divers Den
03.2008 - 09.2011
WAITRESS/COOK/CASHIER
A Pizza This A Pizza That
01.2004 - 01.2013
ALL ABILITIES SWIM INSTRUCTOR -
Royal Life Australia
Diploma OF BUSINESS AND TOURISM MANAGEMENT - TOURISM MANAGEMENT
William Blue College of Hospitality Management
OPEN WATER DIVE INSTRUCTOR - PROFESSIONAL DIVING AND INSTRUCTION
SDI, TDI And ERDI - InternationalTraining Inc
CERTIFICATE II IN TRANSPORT AND DISTRIBUTION - COXSWAIN
TAFE NSW
CERT III MARINE STUDIES -
TAFE NSW
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