Summary
Overview
Work History
Skills
Certification
Professional Referees
Attributes
Timeline
Generic

Cassandra Shanley

Coopers Plains,QLD

Summary

Specialist Administrator with competencies and experience in Data Entry and Customer Service, gained from 15 years of employment history in both government and commercial settings. A hardworking, innovative professional looking for a new employment opportunity to utilise specialised knowledge and customer service. Knowledgeable and dedicated customer service professional with extensive experience in data entry industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Client Service Officer

Medilaw
02.2020 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Organized and detail-oriented with strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Specialist Administrator

Careers Multilist (CML)
11.2015 - 01.2020
  • Liaising with Department of Defense internal and external stakeholders, Coordinating and processing Federal Government applications, Sensitive and Classified Information management, Federal Government legislation framework analysis and implementation, Management of client correspondence templates
  • Data analysis, Data entry with high attention to detail to ensure data integrity, General administration eg
  • Photocopying, scanning, printing, minute taking

Sales Coordinator

Position Partners Pty Ltd
11.2014 - 02.2015
  • Providing ongoing administrative support, Fielding customer calls when Business Development Managers were not available and ensuring that the customer’s needs are met in a timely and accurate manner, Supporting the BDM by providing consistent and timely professional quotes, Maintaining receipt of customer purchase orders and ensuring that the method of payment is understood and managed, Providing pro forma invoices for financing, Accurately entering all sales orders and ensuring all processes are followed and any issues are resolved, Completing a tech request forms accurate, Assistance with the coordination of marketing events and activities, Ensuring accurate and timely response to requests from other team members as directed by the BDM’s

Customer Service Representative

Position Partners Pty Ltd
03.2011 - 02.2015
  • Walk-in customer and telephone enquiries for workshop services and accessories, Hire, Sales & Service of Construction products, Maintaining customer engagement with effective and courteous communication with all stakeholders, Manage the receipt, dispatch and invoicing of workshop repairs including effective communication with the customer on the status of workshop jobs during the job life cycle, Assist external sales reps with internal sales support
  • Pass on sales leads as appropriate

Skills

  • Practical knowledge of MS office applications and adeptness for fast learning and proficient operation of specialized systems
  • Strong focus on customer service and performance standards
  • Fast, accurate data entry and word processing
  • Excellent listening and questioning skills
  • Ability to quickly adapt to increased level of complex and multiple tasks
  • Critical in conveying instructions and articulating information clearly and effectively
  • Versatility to adapt and acclimatize to different environments and new tasks with minimum direction and supervision
  • Proficiency and knowledge on: MS Excel, Word, Outlook and Power Point, PSAMS and Admin Utility, Adobe Pro, EXONET & Cash Book invoicing, credits, quoting
  • Exceptional administrative and customer service skills
  • Demonstrated background in Administration, Data Entry
  • Results-oriented attitude
  • Client-oriented approach
  • Attention to detail
  • Handling and destruction of sensitive documentation
  • Customer Service
  • Data Entry
  • Recordkeeping strengths
  • Document and Records Management
  • Data Management
  • Teamwork and Collaboration
  • Computer Skills
  • Work Prioritization
  • Remote Office Availability

Certification

  • CERTIFICATE II IN BUSINESS MANAGEMENT
  • HLTAID003 Provide First Aid (CPR / Basic Emergency Life Support)

Professional Referees

  • Lesley McKinnon, Team Leader, 0410602660, Lesley.mckinnon@defence.gov.au
  • Sharon Preston, Manager, CML PTY LTD, 0403369607, Sharon.p@careersmultilist.com.au
  • Ross Edmonds, Former Manager, 0419005028, Ross.edmonds@defence.gov.au

Attributes

  • Strong work ethic, loyal and hardworking
  • Thrive on a challenge and not afraid of hard work
  • Strong communication and interpersonal skills
  • Ability to work well in a team or independently with minimal supervision

Timeline

Client Service Officer

Medilaw
02.2020 - Current

Specialist Administrator

Careers Multilist (CML)
11.2015 - 01.2020

Sales Coordinator

Position Partners Pty Ltd
11.2014 - 02.2015

Customer Service Representative

Position Partners Pty Ltd
03.2011 - 02.2015
  • CERTIFICATE II IN BUSINESS MANAGEMENT
  • HLTAID003 Provide First Aid (CPR / Basic Emergency Life Support)

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Cassandra Shanley