Cassandra Snape
Oxenford,Queensland
Summary
Dynamic Retail Naturopath with expertise in nutritional counseling and herbal medicine formulation at The Natural Grocery Company. Proven ability to build strong client relationships through active listening and tailored health solutions, enhancing customer satisfaction and loyalty. Skilled in marketing strategies that effectively promote holistic health services. Compassionate and professional in holistic healthcare, known for high productivity and efficiency in task completion. Skilled in developing personalised wellness plans, herbal medicine, and nutritional counselling. Excel at communication, empathy, and problem-solving to support patient health goals successfully.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Retail Naturopath
The Natural Grocery Company - Flannerys Benowa
Benowa, Australia
07.2023 - Current
- Provide naturopathic support to customers including nutritional, dietary, lifestyle advice, dispensing supplements, and individually prescribed herbal tinctures.
- Provide quality customer service to all customers of Flannerys.
Practitioner
CASACIRCLE
10.2020 - Current
- Conducting Initial and Follow-up Consultations with clients using active listening skills, analysing presenting symptoms and possible underlying causes of illness.
- Dispensing individual herbal medicine prescriptions, dietary and lifestyle recommendations and nutrient supplementation.
- Client focus is a priority and treating everyone as an individual is important to develop connection and rapport which ultimately improves success rate of reducing client's symptoms and improving their health.
- Marketing including social media education on all platforms, media promotions, website creation to create awareness and advertising for the business.
- Reception duties including greeting clients in person and telephone, data entry, invoicing, accounts receivable and payable, client-focused service, liaising with practitioners, doctors and specialists.
Retail Sales Assistant
Healthy Life
Helensvale, Australia
09.2019 - 11.2019
- Product knowledge
- Customer service
- Opening and closing operations
- Sales target focus
- Healthy Life went into voluntary administration shortly after commencing employment
Personal Assistant/Secretary/Receptionist
Queensland Cardiovascular Group
, Australia
01.2008 - 03.2010
- Full reception duties looking after clients and over 20 cardiologists in the rooms whilst also conducting full secretary and personal assistant duties for 2 very busy cardiologists.
- Typing skills: 85 wpm
Senior Colour Technician
Brad Ngata Hair Direction
, Australia
06.2005 - 06.2007
- All colour technician duties including colourist for Brad Ngata (Director for Brad Ngata Hair Direction).
- In salon apprentice educator to apprentices teaching various colouring techniques.
Senior Colourist
TONI&GUY
Brighton, UK
09.2002 - 01.2005
- Full Senior Colour Technician duties at Toni and Guy Brighton UK.
- Studied at the Toni and Guy Education Academy in London.
Senior Colour Technician
Noddy's On King
, Australia
02.1997 - 09.2002
- Apprentice Colour Technician to Senior Colour Technician - Hair at Noddy's On King.
- Senior colour technician duties including senior colourist for Shane Henning (Director at Noddy's On King).
- In salon apprentice educator to apprentices teaching various colouring techniques.
- 2000 – Australian Apprentice of the Year Finalist
Education
BHSc - Naturopathy
Torrens University
Australia12-2024
BHSc - Western Herbal Medicine
Torrens University
Australia12-2019
Advanced Diploma - Western Herbal Medicine
Australasian College of Natural Therapies
Australia01.2016
Certificate IV - Office Administration
TAFE
Australia01.1997
Skills
- Nutritional counseling and client assessment
- Herbal medicine formulation and supplement dispensing
- Customer service and relationship building
- Active listening and communication skills
- Marketing strategies and sales techniques
- Holistic health knowledge
Certification
- QLD Volunteer WWC Check, QLD Government
- Qld Drivers Licence, QLD Government
- Association Membership, Australian Natural Therapists Association, 10/01/20, Current
Summary - Unique Experiences
- Completed an Advanced Diploma (WHM), 06/01/16
- Completed BHSc (WHM), 12/01/19
- ANTA Graduate Award Recipient for Certificate of Excellence, 12/01/19
- Recently completed BHSc (Naturopathy), 12/01/24
- Currently employed as a Naturopath at Flannery Benowa, 01/01/23
- Award Winning Hair Colour Technician, 01/01/97 - 01/01/07
- Studied at Toni and Guy Academy London
Accomplishments
2019 ANTA Certificate of Excellence Graduate Award
Websites
Timeline
Retail Naturopath
The Natural Grocery Company - Flannerys Benowa
07.2023 - Current
Practitioner
CASACIRCLE
10.2020 - Current
Retail Sales Assistant
Healthy Life
09.2019 - 11.2019
Personal Assistant/Secretary/Receptionist
Queensland Cardiovascular Group
01.2008 - 03.2010
Senior Colour Technician
Brad Ngata Hair Direction
06.2005 - 06.2007
Senior Colourist
TONI&GUY
09.2002 - 01.2005
Senior Colour Technician
Noddy's On King
02.1997 - 09.2002
BHSc - Naturopathy
Torrens University
BHSc - Western Herbal Medicine
Torrens University
Advanced Diploma - Western Herbal Medicine
Australasian College of Natural Therapies
Certificate IV - Office Administration
TAFE
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