Cassandra Spence
Innisfail,Queensland
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
21
21
years of professional experience
Work History
Certified Teacher Assistant
Department of Education
Innisfail, QLD
02.2021 - Current
- Monitored student behavior in the classroom and intervened when necessary.
- Assisted teachers in preparing and organizing instructional materials, including textbooks and handouts.
- Supervised small groups of students during independent work time.
- Maintained a safe learning environment for all students by adhering to safety protocols and procedures.
- Coordinated after-school programs designed to promote physical activity or extracurricular interests.
- Supervised children and participated with children in activities.
- Laminated teaching materials to increase durability under repeated use.
Nq Power Equipment
Quinten
Innnisfail, QLD
02.2019 - 10.2021
- Processed financial documents, including contracts, expense reports and invoices.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Coordinated general office duties such as filing, faxing and data entry.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Handled all incoming calls and directed callers to appropriate department or employee.
- Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel.
KFC
Alison Portilli
Innisfail, QLD
01.2010 - 06.2017
- Completed more than over 50 orders each shift with focus on quality and efficiency.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Made all meals in accordance with company standards and requirements.
- Assisted with training and development of new talent.
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Cooked food following specific measurements and recipes.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
Cashier
IGA
Innisfail, Queensland
12.2009 - 12.2011
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inspected items for damage and obtained replacements for customers.
Brothers
Kylie Rattray
Innisfail, Queensland
01.2005 - 12.2009
- Recognized by management for providing exceptional customer service.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Cleaned utensils, dishes and glasses for customer use.
- Re-stocked, organized and arranged service and food stations.
Education
High School Diploma -
Innisfail State High
Innisfail11.2009
Skills
- Computer proficiency
- Troubleshooting and problem-solving
- Team collaboration
- Planning and organization
- Conflict resolution
- Basic mathematics
- Food preparation
- Customer communication
- Physical stamina
- Pantry management
- Utensil maintenance
- Food safety practices
- Time management
- Customer service excellence
- Appointment coordination
- Filing systems and documentation
- Data entry accuracy
- Office administration expertise
- Documentation and reporting
- Telephone skills
- Reception management
Education and Training
other
Experience
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Timeline
Certified Teacher Assistant
Department of Education
02.2021 - Current
Nq Power Equipment
Quinten
02.2019 - 10.2021
KFC
Alison Portilli
01.2010 - 06.2017
Cashier
IGA
12.2009 - 12.2011
Brothers
Kylie Rattray
01.2005 - 12.2009
High School Diploma -
Innisfail State High