Cassandra Van der laan
St.Agnes,SA
Summary
Experienced professional support worker dedicated to providing exceptional care and assistance to individuals with disabilities. Demonstrated expertise in creating a nurturing and inclusive environment that promotes client independence and overall well-being. Collaborates effectively with team members to achieve desired outcomes and adapts to evolving needs. Displays empathy and patience in all interactions, ensuring a positive experience for all participant's
Overview
16
16
years of professional experience
1
1
Certification
Work History
Donor Services Consultant
Australian Red Cross Lifeblood
02.2022 - Current
- Managed approximately 90 incoming calls, emails and referrals per day from Donors
- Adapted communication style according to Donor preferences, fostering rapport and trust among diverse clientele.
- Improved Donor satisfaction by efficiently addressing and resolving service-related issues.
- Collaborated with cross-functional teams to ensure seamless service integration for Donors.
- Consistently met or exceeded monthly targets for key performance indicators, demonstrating commitment to excellence in service delivery.
- Developed strong relationships with Donors through consistent communication and timely followups.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced Donor experience through compassionate care and communication regarding blood draw procedures.
- Maintained a high level of accuracy in documenting and tracking matched blood products for hospitals Australia wide.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional manner.
- Maintained strict confidentiality of Donor records in compliance with HIPAA regulations.
- Maintained current and accurate medical records for Donors
- Organized essential medical documents, actioning donor referrals to ensure appointments were booked in a timely manner
Community Support Worker / Rostering Officer
Assured Home Care
01.2022 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with participant's and family members through empathetic communication and active listening skills.
- Organized recreational activities that fostered positive social interactions and improved overall participant satisfaction.
- Advocated for participant's rights, ensuring equitable access to necessary services and resources across diverse populations.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Drove participant's safely to social activities and appointments.
- Developed strong interpersonal relationships with participant's, earning their trust and respect through consistent empathy and understanding.
- Supported participant's in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, participant behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Employment Consultant / PPS ongoing support officer (DES)
WISE Employment
01.2020 - 01.2022
- Case managing of 45 clients with physical and/or mental health disabilities
- Developing a strong report with job seekers to ensure suitable initiatives to be identified and ongoing support to be maintained
- Vocational and general counselling, coaching and skills development to assist clients to remain and succeed in sustainable employment
- Referring clients to specialist services to manage any physical or mental health
- Resume preparation and update
- Successfully job matching clients to employment vacancies
- Preparing and participating in Internal and External audits
- Providing Post placement support and ongoing support for clients to assist them to maintain employment
- Building and maintaining professional relationships with employers
- Cold calling/reverse marketing
- Meeting and maintaining company KPI’s
Employment Consultant (DES)
Matchworks
01.2018 - 01.2020
- Case managing of 45 clients with physical and/or mental health disabilities
- Developing a strong report with job seekers to ensure suitable initiatives to be identified and ongoing support to be maintained
- Vocational and general counselling, coaching and skills development to assist clients to remain and succeed in sustainable employment
- Referring clients to specialist services to manage any physical or mental health
- Resume preparation and update
- Successfully job matching clients to employment vacancies
- Preparing and participating in Internal and External audits
- Providing Post placement support and ongoing support for clients to assist them to maintain employment
- Building and maintaining professional relationships with employers
- Cold calling/reverse marketing
- Meeting and maintaining company KPI’s
Senior Employment Officer
Community Bridging Services
01.2017 - 01.2018
- Case managing of 35 clients with physical and/or mental health disabilities
- Developing a strong report with job seekers to ensure suitable initiatives to be identified and ongoing support to be maintained
- Vocational and general counselling, coaching and skills development to assist clients to remain and succeed in sustainable employment
- Referring clients to specialist services to manage any physical or mental health
- Resume preparation and update
- Successfully job matching clients to employment vacancies
- Preparing and participating in Internal and External audits
- Providing Post placement support and ongoing support for clients to assist them to maintain employment
- Building and maintaining professional relationships with employers
- Cold calling/reverse marketing
- Meeting and maintaining company KPI’s
- Managing electronic and hard-copy files
- Diary management
- Preparing letters, reports and emails
- Responding to client enquiries in person and over the phone
- Liaison with clients, employers and training providers
- General office duties, including answering and directing incoming calls, posting and disputation of mail and stationary order
Community Support Worker
Lighthouse Disability
01.2015 - 01.2017
- Documentation of care provided
- Support to people with Autism spectrum
- Identification of individual needs
- Assist with social and community inclusion
- Health care support
- Administer medications
Retail Assistant
Brian’s Gourmet Meats
01.2015 - 01.2016
- Customer Service
- Cash handling
- Detailed cleaning
- Adherence to Food Hygiene laws
Community Support Worker
Caring Choice
01.2014 - 01.2015
- Documentation of care provided
- Identification of individual needs
- Assist with social and community inclusion
- Health care support
- Administer medications
- Promote independence
Community Support Worker
CARA
01.2012 - 01.2015
- Documentation of care provided
- Identification of individual needs
- Assist with social and community inclusion
- Health care support
- Administer medications
- Food preparation
- Promote independence
Manager
Subway
01.2009 - 01.2012
- Data entry
- Train and supervise staff
- Meet Sales targets
- Manage store budget
- Merchandising
- Adherence to Food Hygiene laws
- Adherence to Workplace Health and Safety
- Rostering
Education
Provide First Aid -
St John
01.2017
Safeguarding Vulnerable People -
Northern Volunteering
01.2016
Support people with an Autism Spectrum Disorder -
Autism SA
01.2016
Prevent Workplace Bullying and Harassment Training -
Pinnacle HR
01.2016
Health Support Training - Infection Control, Medication, Continence Support
RDNS
01.2016
Manual Handling Practical -
KMC Community Service Training
01.2016
Gastrotomy Support -
RDNS
01.2016
Food Safety and Hygiene -
Northern Volunteering
01.2016
Skills
- Ability to work with people with diverse and complex disabilities
- Call center operations
- Records maintenance
- Experienced communicating with external parties to achieve required outcomes
- Identification of client barriers
- Provide individualized support
- Experienced working within service framework
- Knowledge of privacy and confidentiality
- Time management skills
- Knowledge of workplace health and safety
- Use initiative and work independently
- Advanced Microsoft Word, Excel and Outlook skills
- Current First Aid Certificate
- Current NDIS worker Screening
- Managing Small Teams to Achieve outcomes
- Strong case management skills
- Client relationship building
- Collaborative mindset
- Creative solutions
- Handling customer complaints
- Conflict resolution
Certification
Certificate III Disability
Timeline
Donor Services Consultant
Australian Red Cross Lifeblood
02.2022 - Current
Community Support Worker / Rostering Officer
Assured Home Care
01.2022 - Current
Employment Consultant / PPS ongoing support officer (DES)
WISE Employment
01.2020 - 01.2022
Employment Consultant (DES)
Matchworks
01.2018 - 01.2020
Senior Employment Officer
Community Bridging Services
01.2017 - 01.2018
Community Support Worker
Lighthouse Disability
01.2015 - 01.2017
Retail Assistant
Brian’s Gourmet Meats
01.2015 - 01.2016
Community Support Worker
Caring Choice
01.2014 - 01.2015
Community Support Worker
CARA
01.2012 - 01.2015
Manager
Subway
01.2009 - 01.2012
Safeguarding Vulnerable People -
Northern Volunteering
Support people with an Autism Spectrum Disorder -
Autism SA
Prevent Workplace Bullying and Harassment Training -
Pinnacle HR
Health Support Training - Infection Control, Medication, Continence Support
RDNS
Manual Handling Practical -
KMC Community Service Training
Gastrotomy Support -
RDNS
Food Safety and Hygiene -
Northern Volunteering
Certificate III Disability
Provide First Aid -
St John
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