Cassandra Vecchiotti
Perth,WA
Summary
Customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organisational, research and time management skills. Solid history of creating both, positive customer experiences and resolutions
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Event Personnel
04.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Performed administrative duties and prepared operational procedures to assist operations support manager
- Employee Applications/Onboarding
- Responded to customer needs through competent customer service and prompt problem solving.
- Organising and prep for new employee weekly company Induction sessions
- Weekly preparation of Crew Supplies for onsite work
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
OPERATIONS REGISTRATION SPECIALIST
Tesla
03.2020 - 04.2022
- Create and implement Tesla Registration processes for Tesla Perth (Western Australia)
- Collecting customers details required for registration purposes (documents, ID & any additional)
- Tesla vehicle registration paperwork (internal Tesla systems)
- Department of Transport (DEALERONLINE) processing on Gov website
- Affixing number plate to matching VIN on vehicles (high volume during EOQ delivery periods)
- Scheduled customer appointments, collection of vehicles
- Worked with operations staff, coding coordinators and order ops department to resolve customer inquiries, billing and coding questions
- Perform Tesla Deliveries during EOQ delivery period
- Maintaining hard and soft copies of customer order/registration files (including confidential information)
- Quarterly internal auditing.
CUSTOMER SERVICE OFFICER
EVENT PERSONNEL AUSTRALIA
04.2018 - 02.2020
- General Reception duties
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Monitor Admin/Careers/Bookings email inboxes to maintain steady workflow across office
- Helped office staff prepare reports and presentations for internal or client-related use
- Handled cash transactions and maintained sales and payments records accurately
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Assist with Payroll for West and South Australia Crew members
- Assist with Employee Applications and Onboarding
- On-site wardrobe assistant.
CONSUMER CARE COORDINATOR
Kao
11.2016 - 03.2018
- Assisted with planning of Seminar Events across AUS & NZ
- Managed all Goldwell/KMS Education bookings for Hairstylists across AUS & NZ
- Assisted Hairdresser Support phone lines
- Coordinate all required paperwork/class work with Educators and prepared packs for them
- Product knowledge of 7-11 consumer brands at one time
- Evaluated customer information to explore issues, develop potential solutions and maintained high quality service
- Developed client rapport by promptly processing requests and resolving any product issues
- Used company software and databases to maintain records of services required
- Streamlined operations by managing enquiries/complaints and processing system orders and cancellations
- Educated consumers on all products of 11 major consumer brands
- Reinforced established quality control standards and follow procedures
- Inputting all product issue reports into Kao system
- Reporting on data input monthly for local records
- Quarterly meetings with Japan Head Office Management, reporting consumer numbers, product issues and any local suggestions for product use.
Education
High School Diploma -
Rossmoyne Senior High School
Rossmoyne, WA11.2009
Skills
- Customer relations expert
- Professional telephone demeanour
- Excellent written and verbal communication
- MYOB experience
- Calm and Professional Under Pressure
- Great listening skills
- Outstanding communication skills
- Inbound Customer Service
- Conflict Mediation
- Documentation and Reporting
- Positive Attitude
Timeline
Customer Care Representative
Event Personnel
04.2022 - Current
OPERATIONS REGISTRATION SPECIALIST
Tesla
03.2020 - 04.2022
CUSTOMER SERVICE OFFICER
EVENT PERSONNEL AUSTRALIA
04.2018 - 02.2020
CONSUMER CARE COORDINATOR
Kao
11.2016 - 03.2018
High School Diploma -
Rossmoyne Senior High School
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