Cassandra Webb
Mittagong,Australia
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress and Bartender
Scottish Arms Hotel
01.2024 - Current
- Greeted and provided table service to patrons, fostering positive interactions with customers and regular patrons to enhance their experience
- Assisted patrons with payouts and provided support with the use of the on premises poker machines
- Prepared and served a variety of alcoholic beverages including beer, wine and spirits in accordance with venue guidelines and NSW laws
- Served specialty coffee orders to meet patrons requests
- Became comfortable with opening and closing duties for a bar
- Became comfortable with working around and the operations of poker machines
Waitress and Kitchen Hand
Colosseum Pizza and Rib House
11.2020 - 02.2022
- Maintained a clean work space by washing dishes and assisting with ingredient preparation for service
- Provided excellent customer service by answering phone calls surrounding take away, dine in and delivery orders
- As well as ensuring accurate and timely fulfillment of dine-in and delivery orders
- Assisted in the preparation and storage of high quality ingredients and food items while adhering to safety and quality standards
Education
Bachelor of Criminology -
University of New England
Armidale, NSW01-2027
Year 11 Certificate of Completion -
Chevalier College
03.2024
Skills
- Customer service
- Attention to detail
- Positive attitude
- Time management
- Organization skills
- Verbal and written communication
Certification
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- St John First Aid and CPR
Timeline
Waitress and Bartender
Scottish Arms Hotel
01.2024 - Current
Waitress and Kitchen Hand
Colosseum Pizza and Rib House
11.2020 - 02.2022
Year 11 Certificate of Completion -
Chevalier College
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- St John First Aid and CPR
Bachelor of Criminology -
University of New England
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