Cassandra Williams
Beuamont Hills,NSW
Summary
I have been working for Flourish Australia since August 2011 and have worked across multiple programs in various roles during this time.
I have been able to gain extensive knowledge and skills from being involved in these opportunities throughout the organisation and being able to see Flourish Australia adapt and grow to the ever changing environment of working with people with a lived experience of mental health issues.
Overview
12
12
years of professional experience
Work History
NDIS Support Coordinator
Flourish Australia
03.2020 - Current
- Completed this role in conjunction with team coordinator role
- Held caseload of NDIS participants and supported them to understand and manage their NDIS plans and to manage these as independently as possible
- Liaised with other NDIS providers to set up and coordinate NDIS supports for person according to their identified needs and goals
- Kept comprehensive, accurate and up to date records and documentation of each person provided with support
- Monitor budget and expenditure of person's NDIS plan
- Gather reports from key providers and complete end of plan reports for NDIS reassessments
- Attend and support people with NDIS plan reassessment meetings
- Have regular reviews with participants to assess work towards identified recovery goals
Team Coordinator
Flourish Australia
08.2018 - Current
- Supported various managers in coordinating various programs and ensuring smooth day-to-day operations and running of each program (HASI, NDIS, PC-PLS, YCLSS)
- Provided supervision and support to frontline team members, including regular reflective practice and my plan sessions
- Developed and carried out NDIS training to frontline team members when NDIS was rolled out
- Completed day-to-day scheduling, staff rostering and trained other team members and team coordinators on how to complete these tasks
- Received and resolved feedback from participants to ensure best outcomes for all
- Involved in interview panels and assessment centres for recruitment of new staff
- Worked closely with team and manager to ensure program KPIs were being met
- Monitoring and supervision of student placements
- Liaised closely with external stakeholders and attended regular interagency meetings
- Completed referral process for engaging new people into our various programs
- Engaged in HASI selection committee process with other key stakeholders
- Sat on interview panels for recruiting new staff, onboarded and trained new team members
- Created a local procedures manual for new staff joining the team
Manager
Flourish Australia
04.2023 - 06.2023
- Oversight of NDIS, YPP and CPS programs
- Managed the closure of the Respite program
- Supported team coordinators in their role of overseeing their respective programs
- Completed recruitment process for a number of staff
- Managed and motivated employees to be productive and engaged in work through regular reflective practice and my plan sessions
- Worked closely with Regional Manager to manage and maintain program budgets
- Engaged closely with key stakeholders involved in programs
- Managed competing demands by maintaining team coordinator and support coordinator role whilst acting in manager position
- Maintained professional, organised, and safe working environment for employees and people we support
- Completed thorough handover of programs and role to incoming manager
- Resolved staff member and participant concerns, actively listening to concerns and finding appropriate resolutions for all
Support Worker
Flourish Australia
08.2011 - 08.2018
- Worked within a recovery framework to assist people with their daily living needs and support them in engaging in social and community activities according to their identified needs and goals
- Worked with people to complete outcome measures and recovery planning to support the individuals recovery journey
- Maintained files of key people I provided support to
- Liaised with relevant stakeholders in people's supports
- Organised and set up community events with other providers (Mental Health Month, NAIDOC)
- Travelled to both Broken Hill and Bourke for short periods of time to work in the HASI programs there and assist in training other staff in these locations.
Education
Bachelor's - Psychology
University of Western Sydney
Bankstown, NSW04.2011
Skills
- I am able to manage competing demands & effectively balance supervision of multiple teams & programs
- Well organised, efficient, and have good time management skills
- Reliable, and able to quickly adapt to changes when required
- Open to learning new things and gaining new skills
- Good communicator and always open to constructive feedback
Hobbies
Outside of work I enjoy spending quality time with my young, energetic family, reading, puzzles and playing netball
Timeline
Manager
Flourish Australia
04.2023 - 06.2023
NDIS Support Coordinator
Flourish Australia
03.2020 - Current
Team Coordinator
Flourish Australia
08.2018 - Current
Support Worker
Flourish Australia
08.2011 - 08.2018
Bachelor's - Psychology
University of Western Sydney
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