Cassandra Williams
Taree
Summary
Dynamic and innovative professional with a proven track record at McDonald’s, adept in customer service and multitasking. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong organizational skills and attention to detail. Certified in RSA & RCG, demonstrating a commitment to quality and safety standards.
Overview
8
8
years of professional experience
Work History
Crew Team Member
McDonald’s
08.2016 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
Bartender
The Grill Restaurant
11.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Kitchen Hand
Bohemian Cafe
03.2022 - 02.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Manager
KFC
11.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Year 12 Graduate -
Chatham High School
Taree11.2020
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Basic math
- Cash handling
- RSA & RCG certified
- Food handling
- Reliability and punctuality
- Clear communication
- Creativity and innovation
Timeline
Bartender
The Grill Restaurant
11.2023 - 11.2024
Kitchen Hand
Bohemian Cafe
03.2022 - 02.2023
Manager
KFC
11.2021 - 07.2022
Crew Team Member
McDonald’s
08.2016 - Current
Year 12 Graduate -
Chatham High School
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